- Performed all duties of Front Desk Agent; including check-ins, check-outs, guest folio adjustments, answering phone calls, and attending to all guest needs- Maintaining 4-diamond service standards and identifying unique opportunities for guest recovery amid renovation challenges, ensuring strong guest satisfaction throughout the process.

- Learned from front desk managers and directors about hotel operations- Shadowed housekeeping department to learn more about the behind the scenes

- Provides academic advising for lower division HTM students regarding their academic degree evaluation- Recruits incoming freshmen, current students, and potential transfer students to choose a major in SDSU's Payne School of Hospitality and Tourism Management