William Smiley Email & Phone Number

Arlington, Virginia

Mclean, Virginia

* Co-created Lean-Agile Center of Excellence (LACE), a cross-functional team from the business, development, and operations who learned and implemented Agile by doing Agile* Treated Agile transformation as a product: LACE leadership sponsored epics while LACE working group refined and executed features and user stories* Set cadence and facilitated Agile ceremonies for LACE: program increment planning, sprint planning, scrums, backlog refinement, sprint review, and sprint retrospective* Authored LACE Charter to communicate transformation mission, scope of work, objectives, assumptions, organizational structure, participants, and expectations* Launched SAFe Agile Release Train (ART) with 9 teams and 90+ government/contractor personnel* Delivered multiple Agile and DevOps workshops to 120+ program members, introducing Agile mindset, values, principles, practices, technology, and benefits* Coached leadership, Architects, and Product Managers through Agile roles and responsibilities, roadmaps, PI/sprint cadence, value streams, and epic/feature decomposition* Introduced platforms for continuous feedback, learning, and improvement among transformation stakeholders and leadership; e.g. retrospectives and informal coaching by walking around* Modeled servant-leadership mindset and behaviors: solicited and valued expression of thoughts and feelings, enabled a collaborative environment, asked questions to encourage new perspectives* Harnessed cultural and organizational expertise of leadership to drive change

Columbia, Maryland

* Coached teams to be self-organized, adopting lean-agile practices, SAFe roles & responsibilities, sprint ceremonies, collaboration, personal/team development, and VersionOne software.* Encouraged “respect for the individual” in departmental recruiting strategy by introducing pre-qualifying questions, behavioral-based/team interviews, and a thoughtful onboarding process.* Enabled relentless improvement via 2-week sprint retrospectives and 10-week program increment (PI) Inspect & Adapt ceremonies, reinforcing an environment of mutual influence.* Evaluated existing Agile Release Trains, re-organizing teams around value, aligning development effort with operational value streams and economic decision-making.* Set cadence and facilitate agile scrum team ceremonies: sprint planning, daily standup, sprint backlog refinement, 3 amigos (story workshop), sprint demo, and sprint retrospective.* Facilitated program events: 2-day PI planning, agile release train sync, program backlog refinement, Inspect & Adapt, and weighted shortest job first.

Columbia, Maryland

* Guided leadership and employees through agile implementation workshops, redefining roles to form cross-functional development teams.* Built reports and interactive dashboards to support sales and retention efforts: marketing, product management, admissions, student support, academic advising, bursar, financial aid, and registrar.* Created balanced scorecard for senior management (C-levels, VPs, executive directors) business operations reviews, coordinating MS SQL Server warehousing for thousands of data points.* Partnered with leadership in over 25 departments to define/document key performance indicators (KPIs) that measure success, reveal opportunities, and fuel strategic decision-making.* Engaged business leaders in SWOT analysis of budget/forecast tools; overhauled data visualization, risk/opportunity assessment, analysis of variance, and dynamic reporting.* Coordinated with BI, IT, and business units to evaluate Change Control Board requests, implementing optimal solutions that ensure integrity/scalability of master data and systems.

Baltimore, Maryland Area

* Conducted needs assessment for $5 Million enterprise phone system, critiquing 90+ requirements (user experience, call routing, analytics, hardware, integration, etc.) across three vendors.* Designed and maintained real-time dashboards across three sites, enhancing visibility of service levels, queue wait times, and coverage to achieve over 90% of calls answered in 2 minutes.* Recommended changes to hours of operation, work schedules, technology infrastructure, and communication strategies through call/workforce analysis; improved service levels 15-30% YOY.* Developed daily, weekly, monthly, and annual reporting tools, enabling data-driven decisions by evaluating individual/departmental performance and highlighting trends.

Baltimore, Maryland Area

* Organized program implementation across seven states and 68 locations, driving success with immediate and long-term scalable solutions, growing business by $2.5M.* Managed requisition process for 400 contractors across 25 client locations; generated $825K revenue in three months (Fortune 100 account).

Baltimore, Maryland Area

* Established applicant-tracking program and streamlined process flow for 14 customer contacts; cut material costs and administrative time in half, reducing turnaround time from 3 days to 1.* Served as subject matter expert for Six Sigma team, designing unemployment insurance training program for distribution to 300+ offices nationwide.

Master'S Degree, Organizational Psychology And Development

Bachelor'S Degree, Anthropology

Activities and Societies: Omicron Delta Kappa (National Leadership Honor Society), Lambda Alpha (National Anthropology Honor Society)