My love for cultivating emotion through the creation of music led me to establishing A Blacksmith Production, LLC. Through my company, I partner with independent artists in an effort to aide them in the development and production of music-based art. Along with creatively supporting these artists, I lead and support talent recruitment efforts, maintain financials through the generation of budget forecasting, track expenses, and balance finance reports. I also conduct regular market-base… Show more My love for cultivating emotion through the creation of music led me to establishing A Blacksmith Production, LLC. Through my company, I partner with independent artists in an effort to aide them in the development and production of music-based art. Along with creatively supporting these artists, I lead and support talent recruitment efforts, maintain financials through the generation of budget forecasting, track expenses, and balance finance reports. I also conduct regular market-base research in order to identify new opportunities to connect with target audiences. Show less

As an IT Tech Support / Sales Associate at Succor Group, I provide enterprise-level support to our local communities. We provide small and medium sized businesses with industrial-strength tech support and business-class hardware and software. We offer a combination of repair and IT maintenance services, as well as a wide array of new and refurbished computers, printers, tablets and smartphones.

Technology based companies possess, both, internal and external customers. In order to provide superior service to an external customer base, Comcast strived to develop an IT support team focused on providing an efficient and high-level of quality service to their internal employee base. I supported this mission by providing technical support to various IT technicians across my designated service area. Responsibilities Included:Imaging and programming over 100 desktops for new… Show more Technology based companies possess, both, internal and external customers. In order to provide superior service to an external customer base, Comcast strived to develop an IT support team focused on providing an efficient and high-level of quality service to their internal employee base. I supported this mission by providing technical support to various IT technicians across my designated service area. Responsibilities Included:Imaging and programming over 100 desktops for new employee utilizationMaintaining a high level of customer satisfaction while resolving complex technical issuesExecuting intricate projects for internally used company programs, including; CSG, Remedy, and CSSMServing as communication liaison between in-house clients and the IT department leadership team Show less

Best Buy strives to enrich the lives of consumers through technology by solving technologically based problems, addressing key human needs and providing superior service. I aided in this objective by supporting customers in making sound purchases or through identifying solutions.Responsibilities Included:Supporting sound customer purchase decisions through provision of clear information and sales solutionsLeading the resolution of customer concerns through the execution of… Show more Best Buy strives to enrich the lives of consumers through technology by solving technologically based problems, addressing key human needs and providing superior service. I aided in this objective by supporting customers in making sound purchases or through identifying solutions.Responsibilities Included:Supporting sound customer purchase decisions through provision of clear information and sales solutionsLeading the resolution of customer concerns through the execution of service recoveryBuilding relationships through seeking individual customer needs Show less

Performed resets in over 25 big box retail stores across metro-AtlantaEnsured accurate and up-to-date inventory status through price and date code verification, decal replacement and product miningEstablished proactive working relationships with store managementPrepared and submitted all required reports on a timely basis

Led a customer-focused environment in an effort to provide outstanding serviceSupported and trained staff in service recovery effortsMastered order processing, inventory control and cashier managementAssisted customers in purchase decision-making