William Smoak is a Observability Owner and ITSM Technical Architect at Transaction Network Services. Colleagues describe him as "I have had the privilege of working alongside Brian Smoak during our time at TNS, where he served as my senior in a different department. Brian is a driving force of cutting-edge technology, bringing invaluable expertise to every project he undertakes. His exceptional intelligence and approachability make him a truly valuable asset to any team. I thoroughly enjoy collaborating with Brian whenever the opportunity arises or a opening in his department opens up. Brian is currently spearheading the implementation of ThousandEyes and Splunk observability projects, showcasing his dedication to advancing our technological capabilities. His leadership is leading our company into new frontiers of layer 3 messaging, advanced application metrics, cloud integration, and monitoring. I have the utmost respect for Brian's skills and vision, and I would eagerly jump at the chance to work for him in the future. His commitment to excellence and innovation sets him apart as a true leader in the field. I wholeheartedly recommend Brian Smoak for any endeavor he pursues." and "I have known Bryan since 2004. I have worked with him indirectly from an IT perspective with him representing Product and payments industry subject matter expertise. Later I worked with him directly as he joined our Global Technology Services division and brought much needed organization and refactoring into our payment gateway networks, our compliance, and an overall technical maturity. Bryan brings to the table one of those rare combinations of technical, business, and industry knowledge. He has always been able to speak to any topic and to any level of the organization with little to no notice. Bryan will be an asset to any organization and his inclusion will ensure success on time, on quality, and on cost. He is on my short list of “go to” individuals that I will continue to engage at every opportunity."