Manage and facilitate the creation and maintenance of internal audit/testing procedures that contribute to the Bank meeting and complying with global banking and markets and global wealth investment regulatory requirements.

Act in a project management operations role guiding a Top 4 US Bank and its personnel or completing compliance test development and revision so as to meet regulatory requirements mandated by the OCC and other regulatory agencies, ultimately ensuring business process/area complies with federal baking standards and laws

• Managed the end-to-end implementation and development of Quality Control (QC) processes and key business controls for a top 4 U.S. Bank• Published companywide standards for Operational Risk and Global Compliance control development and associated testing development•Managed multiple projects to close out MRAs and MRIAs • Developed, documented, and presented to client executives proposal for a phased transition to a streamlined global compliance oversight program to be adopted as an enterprise wide standard• Worked with the Federal Reserve Board to remediate and implement bank wide Regulation W affiliated transaction reporting procedures• Hosted a summit that prompted communication between Lines of Business that helped define ownership of high risk processes which became the standard for contact between Lines of Business• Traveled to multiple client and vendor sites to identify deficiencies with current business procedures and pinpointed financial, credit, strategic, and operational risks, resulting in widespread process re-design and departmental restructuring• Facilitated the successful transfer of Quality Control procedures and testing to offshore partners• Performed gap analysis by mapping servicing related regulations, including, CFPB, Treasury, RESPA, NMS, MHA, FCRA, FRB, to current banking processes• Implementation of automated tests reducing testing times by up to 80%, and allowed for resource reductions and overall cost savings for the client• Developed numerous QC testing portfolios and maintained a first time pass rate of 92% for enterprise wide audits when work-streams had fallen below 70% - QC tests named “Best in class”• Coordinated management reporting of metrics for Key Risk Indicators as well as non-performing processes that do not adhere to regulatory, contractual, or internal business requirements• Trained and managed team of Analysts on efficient testing of procedures, controls, and developing QC test

•Performed Quality Assurance (QA) for a top 4 U.S. Bank to detect and eliminate defects in responses to mortgage related complaints. Achieved and maintained a 96% quality score (highest in the eastern region). •Educated and mentored customer advocates (200 existing employees) on, regulatory requirements, quality practices, and client policies and procedures. Trained new employees, monitored progress and calibrated information among QA teams throughout client locations and within internal Consulting Group.•Provided subject matter expertise to business analysts concerning complexities pertaining to Making Home Affordable (MHA) modification program, traditional mortgage loan modifications, mortgage refinances, escrow accounts, insurance, property foreclosures, short sales, bankruptcy filings, payment errors, and credit reporting errors and corrections.

•Evaluated and communicated resolutions to escalated customer inquires related to mortgage loss mitigation options. Researched, analyzed and responded to mortgage related complaints from customers, Congressional Offices, Attorney General Offices and Regulatory Agencies, including Office of the Comptroller of the Currency (OCC) and the Consumer Financial Protection Bureau (CFPB), while adhering to Government, Regulatory, and Compliance Guidelines and the policies and procedures of the client. •Worked with lines of business within a Top 4 U.S. Bank to develop solutions to inquiries related to Making Home Affordable (MHA) modification program, traditional mortgage loan modifications, mortgage refinances, escrow accounts, insurance, property foreclosures, short sales, bankruptcy filings, payment errors, and credit reporting errors and corrections.•Maintained a 100% quality performance record as a customer advocate which lead to promotion to an Inline Quality Assurance position.

Managed overall operations of several commercial properties, large apartment complexes and responsible for a portfolio of investment properties. Recommendation and implementation of operational solutions to stimulate financial growth, reduce expenditures and increases economic viability of properties. Supervised numerous employees and met strict financial goals. Worked closely with local government to adhere with regulations and ensure compliance with Local, State, and federal codes.

Managed commercial properties in Dallas and Ft Worth.