Will Spence Email & Phone Number

Ramat Gan, Il

Ramat Gan, Il

Cambridge, Cambridgeshire, Gb

Principal Customer Success Manager for the company's largest Enterprise accounts, which included companies such as BAE Systems, Capita and PwC amongst others.OBRIZUM uses advanced Artificial Intelligence to quickly create, tailor and measure high-quality digital learning on a global scale. We empower organisations to make data-driven decisions that allow them to grow, succeed and nurture their people through engaging digital transformation.

London, London, Gb

- Team lead for for enterprise-side of the Customer Success department- Curated highly-successful events proposition to deliver exceptionally valuable experience for clients- Led on development of strategy meetings with clients to increase our understanding of client goals- Highly adept at communication with C-suite level colleagues and clients

London, London, Gb

- First hire for the enterprise-side of CSM team, working with entirety of global client base, including the US, UK, Europe, Hong Kong and Australia- Led onboarding and training for new accounts to successfully lower time-to-value period- Developed new forms of peer-to-peer engagement events to boost value that enterprise clients received from being part of BridgeU- Co-ordinated strategical meetings between various parts of the business and clients to achieve a highly efficient process for delivering client campaigns

London, Gb

• Successful stakeholder engagement with other government departments and outside third parties• Thorough contribution to policy development relating to UK's exit from the EU• Using data and evidence to submit high-level policy advice to senior stakeholders and Ministers• Working with other policy advisors to develop knowledge bases and good practices• Project management of policy timetables• Strong communication skills from leading policy conversations with internal and external stakeholders

London, England, Gb

• Managed a wide ranging portfolio of accounts through thorough Customer Success techniques• Led project management duties within the department to increase customer retention• Increased team revenue production through analysis and application of team processes.• Grew account value through increased MRR by ensuring full customer engagement with the product• Up-selling Perkbox opportunities i.e. salary sacrifice schemes• Created successful employee engagement solutions and delivered them through our SaaS system• Developed training opportunities for the AMs with other senior members of the department/company

London, England, Gb

• One of the first Account Management hires at Perkbox, helping to found the initial AM/CS department• Successful administration and running of accounts (current portfolio value of £1.5m+)• Up-sell of products to accounts such as salary sacrifice schemes, wallet features etc.• Ensured renewal of existing accounts and continual revenue growth through the purchasing of more Perkbox licences• Generated referrals and new business through application of Customer Success techniques• Created adaptable and successful employee engagement solutions for the accounts I managed

Worked as a research assistant to an MP in the South Australian Parliament for 5 months (fixed term) during my year abroad. Duties involved data collection, analysis and collation into a 9,000 report to be used by the MP in his policy duties.- Learnt the abilities to quantify and analyse both quantitative and qualitative data for professional reporting- Put together professional reports and data questions for external use- Developed a professional sense of public responsibility through working for a public servant- Developed professional reporting and research skills

London, Gb

Worked as a brand ambassador to promote the FCO's message of safe travel to students. Duties involved preparation of speeches to be delivered to student groups, social media promotion of FCO material on safe travel, and completing a blog recording and sharing my messages and public speaking talks.

I shadowed at a public body during my university summer holidays to understand the workings and dynamics of a public body. Shadowing various positions from the CEO to marketing, on the ground coaching to finance director, I learnt the different pressures and skills required from working in a public and governance body and very much expanded my interest in working within the public sector.

Bachelor’S Degree, Sociology

High School