Aea Outreach Team Member
As a member of the Analytic and Engagement Applications Outreach (AEA) Team, provided both technical and educational support to customers using AEA supported SIGINT tools, such as HAVEN, SLATE, globalMe, and Tradecraft SuiteProvided deskside tool support to deploying personnel. Educated them on tool functionality and capabilities and trained them in the use of these tools.Taught classes of up to 25 people regarding functionality and capabilities of analyst tools I was responsible for, contributing to the overall knowledge and ability of personnel to use analyst tools to perform their assigned duties.Managed training for entire AEA Outreach Team. Coordinated and scheduled weekly, bi-weekly, and quarterly trainings for NSA Hawaii, NSA Georgia, NSA, Texas, the Warfighter Integration Program (WIP), and deployers requiring analytic training.Provided technical assistance for users via the JIRA Ticketing System. Worked on and resolved approximately 1000 user tickets, assisting customers so that they can continue to execute their assigned duties.