William Stahl Email & Phone Number

Boulder, Colorado, United States

Boise, Idaho, United States

Domain name operations, anonymous domain purchases on clients' behalf, requirements database updates.

Greater Denver Area

• Project Management: managed large scale domain portfolio onboarding and registration projects for global brands
• Operations Management: Accountable for operational excellence and process improvement for the business unit, pricing for new offerings, maintaining margins across hundreds of international domain registries, financial.
• Customer Success: Strategic consulting to meet client objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action
• Customer Success Enablement: Led team of CSMs responsible for customer satisfaction, retention, and onboarding. Oversaw daily operations and performance metrics for the Customer Success team
• Managed reseller relationships for contract compliance
• Point of contact for the billing cycle, using NetSuite to turn invoices from multiple vendors into end-client invoices and issued invoice corrections and credits

Greater Denver Area

• As a veteran SME transformed an improvised operation created by reassigned amateurs into a business unit matching industry best practices
• Advised global client base on Internet identity strategy, domain acquisition, and online protection of trademarks and brands, wrote and distributed updates on industry topics

Boulder, CO

• Quality Assurance and Process Improvement: responsible for global metrics reporting and audits
• Project Management: prepared client domain name portfolio database for import into CSC system after company acquisition

Boulder, CO

• Spearheaded international critical incident management team of regional Incident managers responsible for critical incident root-cause analysis & recurrence prevention
• Quality Assurance: lead contributor for global metrics reporting & audits
• Project Management: on-call resource for research, management initiatives, complex projects, and bulk processing

Boulder, CO

• Data-visualization: designed and deployed a desktop suite of data visualizations to turn client domain name portfolio data into actionable strategic insights
• Led US critical incident management, root-cause analysis & recurrence prevention
• Designed and led workshops in avoiding human error, based on my training as a wildland firefighter
• Quality Assurance audits, metrics reporting, user training, project management

Boulder, CO

• Managed support team responsible for domain name portfolios for one-quarter of the US client base, including the top US account, AOL ($651K/year), as well as IBM, Cisco, and other leading brands
• Reported performance metrics, created account reviews for clients and management. Guided team through the adoption of SalesForce.com Call Center and reporting tools

Greater New York City Area

• As a SME consulted with clients to match their online branding needs to their domain portfolios, providing day-to-day support for domain strategy and brand protection, web hosting and DNS operations
• Key contributor to a team that turned around a low-performing department struggling to integrate multiple acquisitions, while increasing customer satisfaction from 4.5 to 9.1, as measured by client surveys

New City, New York, United States

• As a SME consulted with clients to match their online branding needs to their domain portfolios, providing day-to-day support for domain strategy and brand protection, web hosting and DNS operations
• Key contributor to a team that turned around a low-performing department struggling to integrate multiple acquisitions, while increasing customer satisfaction from 4.5 to 9.1, as measured by client surveys

New York, United States

Fourth employee at a Silicon Alley startup. Hired, organized, supervised the Customer Success and Operations teams

Master Of Fine Arts (M.F.A.), Printmaking

Ba, Biology