 Participated in a complete room’s renovation. Rekindled relationships with previous colleagues thus immediately building the trust of the entire Style team Assisted with the development of a Housekeeping Aide to transition into a Leadership role. Worked in a uniquely difficult environment and drove results when given the opportunity to do so. Implemented the checking of the Stylist boards at the end of the day. This ensured that their work was completed and made sure the house was cleared at the end of the day. Coached some of the Style Leads on how to manage and work with any struggles they may experience with Senior Management

Manage a team of 170 employees and inspire them to ensure the hotel cleanliness scores are exceptional for a 1408 room hotel Create and Implement inspection process for the Fitness Center and Overnight cleaning team. This enhanced the cleanliness standards that were upheld in these areas Introduce and train 6 department supervisors on the BLT WIG process. This increased engagement around GSS thus increasing our Guest Satisfaction scores. Inspired performance to reach our WIG GSS Room Completely Clean score of 75.1 by inspecting what was expected.

Increase the moral and GSS Arrival experience score. I started in July and November and December are the highest MTD arrival scores in the history of the hotel. Promote a fun and inviting work environment that creates a desire within the team to create experiences for our guest.

*Breakout the House to ensure the housekeepers are as productive as possible. Serve as an effective leader and manager for 40 plus employees by working alongside the staff. I developed a recognition program for perfect room inspections that was well received and increased moral within the whole department. Effectively implemented the STEPS program which was a serious change in process for our housekeepers. Complete daily payroll and closely manage our overtime and ensure our productivity is running at an efficient level. Manage inventory to ensure our staff have the materials they need to do their job and create great experiences for our guest. Successfully rolled out Housekeeping 2.0. Train all new housekeepers on how to clean a room using the STEPS process. Successfully complete and implement WIG goals for our team and ensure they are being met. Upon roll out fueled the team to have 7 consecutive weeks achieving our WIG

Serve as the Front Office Manager for a little over a month due to the position being open and the hotel not having a Assistant Front Office Manager. Complete daily payroll and closely manage our overtime and ensure our productivity is running at an efficient level. Manage inventory to ensure our staff have the materials they need to do their job and create great experiences for our guest