Receives and dispenses information regarding City programs and services to City administrative/management personnel, employees, and the general public, either in person or over the telephone; responds to citizen/employee complaints and/or directs them to appropriate personnel for resolution; types correspondence and other materials on a variety of general and technical topics of a highly confidential matter; composes and prepares correspondence on routine matters and signs supervisor's name as authorized; schedules meetings and appointments and makes necessary reservations; takes and transcribes dictation, including minutes of meetings; receives, opens, prioritizes and distributes mail; prepares, processes and maintains a variety of complex records, which may include payroll, personnel and purchasing activities; reviews correspondence, materials and other records of a confidential nature, including but not limited to, grievances, disciplinary actions, legislation, administrative policies and procedures and collective bargaining agreements, including supportive documentation and recommended revisions to same; works in a close continuing relationship with management on sensitive and confidential information and in conducting routine research to provide statistical and substantive data used in departmental and divisional matters and/or the collective bargaining process; relieves administrator of minor administrative duties; operates all office equipment; may train and provide work direction for lower level clerical staff; may exercise supervisory authority in initiating disciplinary procedures against clerical staff members.

Convey a positive image and handle a large volume of customers in a professional, friendly, effective, and efficient manner. Responsible for delivering customer service to citizens via multiple communication channels such as: in person, over the telephone, email, text, chat, fax, written correspondence, and radio dispatch. Accountable for providing general information, answering questions, and gathering facts and pertinent information regarding water emergencies, utility bills, and various city services, concerns and complaints. Works in a call center team environment and is required to meet multiple established call center key performance indicators, goals, and objectives. Assists utility customers with establishing/discontinuing of service accounts, exchanges and inspections of meters. Works closely with all city employees. Enters information obtained from callers into multiple computer software programs utilized by the City of Toledo and proactively performs support and oversight to ensure effective and efficient processing and completion of reported concerns and/or complaints. Prepares and maintains a variety of organizational records and files. Compiles data for reports. Processes a wide variety of complex records, reports, applications and other transactions as required in a specific area. Makes recommendations for modifications in office forms and procedures under immediate supervision. Trains/mentors new personnel. Performs work of considerable difficulty utilizing multiple computer software programs to assist in analyzing, interpreting, and explaining information and status updates on requests for city services and utility accounts. Responsible for providing high-quality customer service to all internal and external customers. Performs work of considerable difficulty in independently completing various tasks involving complex work methods and problems. Provides peer to peer training.

Responsible for not only the delivery of comprehensive care but also for the supervision of care delegated to other members of the health care team. Practice within the model of care delivery and also function as a patient advocate. Help to reduce or prevent suicides, family problems, drug addiction, self-harm, anxiety disorders, and other issues that are caused by mental illness. Act as a liaison and working closely with family members. Make use of professional listening skills, analytical skills, decision-making skills, and excellent communication skills to coordinate care with doctors. Report and chart the patient's progress. Handle private information per HIPPA guidelines.

Assist families with making final arrangements for loved ones who have passed away. Assist families with the selection of grave space and grave markers. Update maps and cemetery records to reflect burials. Maintain records of services ordered by families and follow through with delivery of services. Coordinate with Funeral Homes and Funeral Directors to sync service schedules for family’s needs. Provide administrative assistant services for the office as necessary. Assist with public outreach programs offered by the cemetery such as tours and holiday programs.

Promote the safety and well-being of children; this may require the removal of children from abusive homes and placing them in safe houses or foster care. Address severe problems, like abuse, neglect, divorce, and substance abuse. Work with families and help connect them to community resources or government assistance, like affordable housing or employment. Keeping case records and organizing reports on a child's progress through the counseling process. Attend court and reviews between government agencies, schools, clinics, and family services. Maintains detailed documentation on assessment and case management plans; updates case plans as needed as goals are achieved; keeps a detailed record following each client contact in case notes; documents case management activities.

Oversee the daily flow of patient programs and data collection in assigned treatment settings. Prepare and maintain needed treatment materials and environment. Acquire baseline data and implement programs using a behavioral model appropriately and consistently, monitor ongoing data, and adjust as necessary to the behavior reduction plan. Develop and update progress reports and therapy summaries. Present on assigned topics at workshops and in-services. Provide appropriate communications with families by participating in home visits, identifying needs, and developing appropriate programs for the home. Assist in organizing and participating in structured group activities utilizing the leader-prompter model and reinforcement. Administer assessments under the supervision of the program manager or appropriate staff as deemed necessary by program guidelines. Assist in hands-on parent training practicum during the parent’s school visits. Maintains and protects patient’s rights.

Assists and supports individuals and their families with care coordination, referral/linkage, follow-up, family/consumer support, and health promotion services. Deliver professional care in the community setting to Medicaid Health Home clients and their families. Help clients achieve and maintain their highest level of functioning by striving for successful community living. Maintains detailed documentation on assessment and case management plans; updates case plans as needed as goals are achieved; keeps a detailed record following each client contact in case notes; documents case management activities. Provide one-on-one sessions with clients as necessary and required. Provides life skills training and other necessary groups and keeps documentation of content and participation. Provide transportation services to clients when needed.

Provide comprehensive services to program clients who reside in supportive or transitional housing programs. Responsibilities include housing and employment placement, developing a service plan, and developing and monitoring an aftercare follow-up plan. Acts as an advocate and liaison between the client and community service providers. Conducts assessments, and develops and monitors service plans based on assessment for clients enrolled in a treatment and/or transitional living program. Maintains detailed documentation on assessment and case management plans; updates case plans as needed as goals are achieved; keeps a detailed record following each client contact in case notes; documents case management activities. Provide one-on-one sessions with clients as necessary and required. Provides life skills training and other necessary groups and keeps documentation of content and participation. Provide referral services for a variety of issues including behavioral health, housing, and employment issues. Develop cooperative relationships with other social service providers. Assist with quality assurance activities by maintaining standards pertinent to accrediting/licensing entities. Provide transportation services to clients when needed.

Cashier, sales, order stock, inventory, train, supervise, and motivate a team of full and part-time associates. Entrusted to assist with daily operations of the sales floor including opening/closing store, daily deposits, processing transactions, dealing with complaints, monitoring stock and ordering merchandise, and coordinating promotional events. Ensure proper merchandise processing/display and oversee and monitor loss prevention programs.

Cashier, sales, order stock, inventory, train, supervise, and motivate a team of full and part-time associates. Entrusted to assist with daily operations of sales floor with over $1 million inventory, including opening/closing store, daily deposits, processing transactions, dealing with complaints, monitoring stock and ordering merchandise, and coordinating promotional events. Ensure proper merchandise processing/display and oversee and monitor loss prevention programs.

Entrusted to assist with daily operations of the sales floor including opening/closing store, daily deposits, processing transactions, and dealing with complaints. Meeting and exceeding sales goals monthly. Ensuring customer satisfaction and retention.

Cashier, sales, orders, stock, and take inventory on a full-time daily basis. Meeting and exceeding sales goals monthly. Entrusted to assist with daily operations of the sales floor including opening/closing store, daily deposits, processing transactions, dealing with complaints, and monitoring stock.

Cashier, sales, order stock, inventory, train, supervise, and motivate a team of full and part-time associates. Entrusted to assist with daily operations of sales floor with over $1 million inventory, including opening/closing store, daily deposits, processing transactions, dealing with complaints, monitoring stock and ordering merchandise, and coordinating promotional events. Ensure proper merchandise processing/display and oversee and monitor loss prevention programs.