- Spearheaded the adoption of Agile methodologies, resulting in a significant reduction of product development cycle from three months to just two weeks, optimizing team efficiency and time-to-market. - Successfully utilized technical expertise and determination to develop solutions, ensuring seamless migration of business processes to cloud platforms.- Gather input from diverse internal and external sources to define product concepts, respond to customer needs, analyze market trends, and evaluate technologies.- Participate in cross-functional teams across the entire product development lifecycle, including deployment and post-deployment activities.- Enhanced project efficiency by implementing product management strategies for cloud-based solutions.Applied UX methodologies for testing and refining cloud solutions, leading to increased efficiency and user-friendliness.

Provide seamless onboarding experience for new employees. Consistently meet the companies SLA. Use of Microsoft Intune to implement programs into workstations. Creating user groups within Office 365. Research in Red Hat Linux to connect with Windows Active Directory. Prepares and conducts company’s internal audit using Tugboat Technical Solutions. Server monitoring using Opmanager and Vulnerability manager.

- Analyze data to practically identify market trends, customer preferences, and product performance metrics.- Translate data insights into actionable recommendations for product development and enhancement.- Collaborate with cross-functional teams to drive product strategy and roadmap alignment based on data-driven insights.- Successfully translated complex User Requirements into actionable project plans for various cloud computing initiatives- Delivered technical presentations on project progress and future plans to stakeholders.Increased customer engagement by 20% using innovative strategic marketing for game interaction.

- Organized and cleaned up 75% of the company's database using Microsoft NAV and Excel.- Supported Software Developer to future proof the OS as they migrate from NAV to Azure.- Assisted in upgrading hardware to cutting edge technologies, maintaining efficient business operations.- Solved mobile device, printer, and corporate network issues.

- Led California's top-performing store in residential and commercial sales, achieving a 10% market share growth and exceeding annual revenue targets by 25%- Maintained high customer satisfaction ratings through effective problem resolution, leading to a 20% increase in repeat business.- Analyzed sales data and customer feedback to identify trends, driving strategic decisions that boosted monthly revenue by 12%.- Conducted water tests and rebuilt pool sweeps and pumps, enhancing overall system performance and boosting customer satisfaction.