William Su Email and Phone Number

Job Responsibilities:• Developed Faculty student laptop network projects based on web services for 3000 users with LAN environment, CISCO routers, CISCO switches, Windows server 2003, SQL server 2005, HTML, CSS, IIS and ASP.NET• Networking development and support • Redesign of the Faculty's network infrastructure• Regroup of IP with different access level requirements• Wireless development and support• Developed customer printing service via wireless • Developed Faculty student online enquiry system for Faculty marketing department• Software support including installation and troubleshooting with MS office suite 2003 and 2007, Adobe CS3 and CS4, AutoCAD 2008, AutoVIZ 2007, Rhinoceros 4.0, SPSS 15 and 16, Endnote 7, Filemaker 10, etc• Hardware support with HP Proliant ML350 G5 server, HP xw4400 workstation, Laptop, MAC Laptop• Hardware support with printer services including large format HP plotters• Provided professional training to local IT support staff for student laptop service systemAccomplishments:• Successfully completed student laptop network project to enable reliable remote access for students to critical applications with in the University of Melbourne environment • Reorganized the faculty network to a very high standard• Provided ongoing outstanding IT service levels during tenure

• Maintained the company systems, including the accounting system, inventory system and website, for LAN / WAN environment, CISCO routers, CISCO switches, VPN, Windows server 2003, SQL server 2000• Managed Business Assistant system (store control system, accounting system, warranty system)• Networking development and support • Provided technical support to internal and external clients both onsite and via telephone• Implemented and initiated business improvement• Provided LAN/WAN network solutions for external clients• Design, configuration, installation and implementation of servers and desktop to external clients • Training of new staff in business systems, processes, policies and proceduresAccomplishments:• Completed all jobs in a timely and professional manner for customers • Made significant contribution to customer service resulting in referrals for new business and positive client feedback• Successful management of full suite of company systems