William Hamelin Email and Phone Number

∙ Maintained 300 item per hour stowe requirement.∙ Mindful of items not allowed into Amazon fulfillment centers that some sellers inadvertently send along with authorized merchandise.∙ Unloaded 56ft trailers within 4 hours.∙ Mindful of Amazon’s priority to a safe work environment.∙ Various forms of warehouse work.

Powerlifting Coach                                                                                                      ∙ Transitioned bodybuilding athletes into Powerlifting; movement training vs. muscle training.∙ Networked with the fitness community to obtain clients and promote my business.∙ Set up training programs based upon physical assessments.∙ Negotiated gym fees with gym owners to avoid negatively impact on trainers and owners.∙ Arranged payment schedules for clients in need of assistance.∙ Drove clients who require meal prep assistance to various dietician contacts.∙ Managed outstanding payments through respectful means to collect late payments.∙ Provided support to clients who needed a respectful ear.

• .Third Party DOT Compliance company that assisted Trucking Companies screen potential candidates, build Driver Files, and manage Federal, and non-Federal CCF requests.• Maintain accurate client records within CRM. Pull reports from CRM to better address large client issues.• Process 50-60 calls per day,• Resolved 10-12 CRM cases per day.• Perform Safety Performance History investigations.• Import Initial Screening Packs from w60 to CRM to prepare client candidates for the road.• Run Motor Vehicle Reports to meet DOT compliance for clients. • Review candidate Medical Examiners Med Cert to ensure driver is road ready. • Perform Clearinghouse inquiries for clients. • Assist candidates schedule, or reschedule, CCF pre-employment requirements.

• Maintain 300 item per hour stowe requirement.• Mindful of items not allowed into Amazon fulfillment centers that some sellers inadvertently send along with authorized merchandise.• Unload 56ft trailers within 4 hours.• Mindful of Amazon’s priority to a safe work environment.• Various forms of warehouse work.

• Transition bodybuilding athletes into the sport of Powerlifting. Movement training versus muscle training.• Network with the fitness community to obtain clients and promote my business.• Set up training programs based upon physical assessments.• Negotiate gym fees with gym owners to avoid negatively impact on trainers and owners.• Arrange payment schedules for clients in need of assistance.• Drive clients who require meal prep assistance to various dietician contacts,• Manage outstanding payments through respectful means to collect late payments.• Provide support to clients who need a respectful ear.

Managed weekly open stock purchase order report to meet 95% of open orders shipped, or delivered. Achieved 98-100% each week. Strategically achieved variance levels of 3-4 days receipt,  after shipment.Managed purchasing and expediting of drop ship orders to MVP accounts ($100k+). Maintained goal of 98.5%, or better, on time delivery. Arranged countless early deliveries to exceed customer expectations.Created and maintained Excel specification sheets to support various departments when ordering specialized equipment. Updated with McKesson SKU cross referenced to specific vendor. Maintained market list price or MAP pricing. Knowledgeable point of contact for expediting team, senior buyers, and various departments. Effectively resolved all escalated issues assigned to me by managers, directors, and vice presidents. Created and managed task management calendar for Expediting team. Implemented process improvements and maintained records of SOPs.Additional responsibilities included, customer pricing and invoice resolution as well as assisting in negotiating vendor payment arrangement on past-due invoices.Maintained open drop ship order report weekly showing orders not invoiced to customers. Achieved 100% effectiveness towards invoicing. Increasing monthly and quarterly company goals consistently. Coordinated urgent customer orders (and urgent purchase orders) to meet timely deadlines. Proven to have 96% success rate. Reviewed PO confirmations for price discrepancies. Price discrepancies were addressed with senior buyers and managers for vendor compliance. Negotiated waived freight on large specialized drop ship orders to save company, and customer, money. Created brand new SKU#s for inventory through sourcing replacement items for discontinued, or long-term backordered, items. Effectively communicated discontinued items to Senior Buyers, Management, and other internal departments.

Department Minimum Requirement 60 calls a day. Achieved 85-100 calls a day. Overall effectiveness scores consistently 98% or better. Consistent award winner of various customer service excellence awards. Experienced Net Agent handling 30-40 chats per day while taking calls. Resolved online discount errors, incomplete registrations, and stuck orders. Web file maintenance. Customer email processing within 24hours of receipt.Effectively used manufacturer driven specials to increase sales orders. Increasing company revenue and meeting sales quotas.Effectively maintained customer records. Resolved billing issues and improperly linked accounts. Assisted accounts receivable in collecting past due payments and negotiated payment arrangements. Arranged RMAs required for all returns. Developed strategic process for vaccine returns without affecting integrity of vaccine. Procured UPS contact to ensure timely returns of perishable items. Managed, trained, and cross trained more than 25 Customer Service Representatives and internal Sales Representatives every 6 months.Managed weekly cross sell and upsell reports to track product selling success for the Customer Service Department. Knowledgeable point of contact for customer service representatives and across various departments. Effectively resolved all escalated issues assigned to me by managers, directors, and vice presidents.