William Lind Email & Phone Number

Star, Id, Us

Meridian, Idaho, United States

Conducted operations in support of the Enterprise Service Desk and existing non-local Service Desks, executed scripts, produced tailored reports, conducted audits, conducted Tier 1 analysis for Service Desk escalation, correlated events and incidents for management of Information Technology Services. Provided Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guided users through step-by-step solutions or provided expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Conducted technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Performed basic PC, PBX, and network software programming. Interacted with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Meridian, Id

Conducted operations in support of the Enterprise Service Desk and existing non-local Service Desks, executed scripts, produced tailored reports, conducted audits, conducted Tier 1 analysis for Service Desk escalation, correlated events and incidents for management of Information Technology Services. Provided Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guided users through step-by-step solutions or provided expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Conducted technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Performed basic PC, PBX, and network software programming. Interacted with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Ventura, Ca

Led business process and workflow mapping/analysis using data capture and modeling technologies, methods and tools. Analyzed business, user and technical requirements for web-based and system solutions. Managed company fleet of 70 vehicles for a designated area and implemented a vehicle upgrade of half the fleet that resulted in a reduction vehicle maintenance costs by 50 percent which resulted in a savings of $120,000. Managed data collection for government agency regulatory reporting. Streamlined data collection process that eliminated 80 percent of labor hours for 75 field personnel used for the previous process that satisfied government agency regulatory reporting. Managed and supporting field operations sales data and production accounting for monthly business close that totaled $11,000,000 per month.

Bakersfield, Ca

Led business process and workflow mapping/analysis using data capture and modeling technologies, methods and tools. Analyzed business, user and technical requirements for web-based and system solutions. Helped build and implement an operations cost tracking system that contributed cost savings of 25% involving a 100 million dollar annual budget. Provided operations management with analytics, reports, and decision-support tools used as the basis for operations management and meeting regulatory demands.

Bakersfield, Ca

Collaborated with groups across the organization to ensure business and technology alignment.Proposed solutions meeting defined specifications and needs. Worked on Windows desktop and server standardization project for 2 years which included travel in the United States and Middle East. Supported users with business operational applications and databases in an office and field setting. Worked on a corporate standardization team that implemented new applications and databases over a 3 year period.

Master Of Business Administration

Bachelor Of Science - Business Administration