As a people manager and technical manager, I oversee a team of Sr. Security Engineers whose primary mission is restoring services to our customers. Including correcting the initial element that stopped functioning, restoring redundancy and customer service via alternative means (workaround), or failing forward (Crisis Management).Lead RCA (root cause analysis) meetings with our vendors and look for opportunities to improve our network monitoring, propose design changes, or seek a hotfix or code upgrade.When not resolving network security outages, we address cyber security threats, including mitigating DDoS attacks, phishing, and smishing campaigns.Perform regular security audits to ensure our devices are protected. Maintain a Disaster Recovery Playbook when Data Centers lose primary and secondary power sources.Work with our capacity planning teams to ensure the network has the capacity available to support our traffic load.Maintain relationships with our numerous security vendors. Attend weekly case reviews, discuss upcoming upgrades and security vulnerabilities, and engage in quarterly and annual business review meetings.Platforms and Services Currently Managed:-Firewall, IPS, IDS: Check Point, Palo Alto, Juniper-Web Application Firewall WAF: Imperva-DNS: Infoblox, Secure 64-Load Balancer: F5, A10-Two Factor Auth: Symantec, App Gate SDP-Web Proxy: McAfee-Authentication/VPN: Aruba, Cisco

Selected Achievements:• Received ‘Focus' award for managing a multi-million dollar in-sourcing operation which transitioned Sprint's Network Operations from Mexico City to Overland Park, KS.• Implemented full life cycle transition by developing the framework for in-sourcing including curriculum, job aids, methods of procedure, and class room training sessions used by over 150 Network Engineers.• Identified opportunities for network alarm reduction by 25% through filtering redundant and non-critical alarms, saving the control center time and resources.• Instrumental in managing network transformation as Sprint builds its “new” cloud based virtualized network infrastructure for 5G deployment.Job Responsibilities:• Manage 25 Network Engineers in a 24x7x365 operation.• Oversee day-to-day network operations, escalations, ticketing and communications with all customers.• Ensure that network operations goes beyond what is required as defined by Service Level Agreements (SLA).• Develop, update, and maintain documentation associated with processes and procedures.• Continuously improve and develop systems to proactively monitor network infrastructure.• Hire, train, mentor, and develop Network Engineers.• Provide leadership and coordination on projects.• Partner with Senior Management and business leaders to discuss business challenges and solutions.• Manage core data networks for the surveillance, maintenance, and operations of infrastructure systems including LANs, WANs, telecommunications, internet, intranet, security, network, wireless implementations and all other areas of network infrastructure.

Selected Achievements:• Chosen for the Ericsson ‘Build the Bench’ Manager on Duty training program to develop managerial skills and improve conference bridge direction.• Managed ISO 27001 certification requirements for Network Operations.• Recipient of the Ericsson ‘Run towards the Bull’ award for leadership achievements.Job Responsibilities:• SME in call tracing and troubleshooting SIP, ISUP, VoWiFi, VoLTE, CDMA, and wireline call flow and routing.• Developed training materials including 50+ job aids, and methods of procedures for troubleshooting large scale network outages for over 60 Network Operations Engineers.• Achieved a target mean time to repair of less than 30 minutes for severity 1 events for 95% of network outages.• Effectively utilized xCentrix software to keep Ericsson’s vendors within less than 9 seconds of post dial delay.• Managed efficient parts ordering between Ericsson switch sites and Ericsson order desk to obtain part replacements in under 1-2 business days.