Serve as a subject matter expert (SME) and ensure professional support for account hierarchies, customer data integration linkages, account territories, reporting and overall governance operations whenever data conflicts arise.Apply knowledge of data policy and analysis and act as a subject matter expert across Global Operations, Sales, Support and Services to govern master data sand ensure enterprise master data accuracy, integration, and value optimization.Accountable to maintain high benchmark and adherence on customer data governance policies, standard stewardship procedures and best business practices, user guides and other necessary training materials.Advise Customer Master Data Manager on related master data issues, identify corrective action items, continuous improvements of the process and provide inputs to developing Data Governance roadmaps and strategies.Collaborate with different functional teams to recommend changes related to account setup and maintenance to improve process efficiencies.Partner with other areas of Global Sales Operations to leverage data to drive key sales processes.Communicate timely and professionally to users, management, and senior leadership with repetitive issues.Conduct appropriate data analysis to review and audit data elements.Manage the incoming point-of-sales (POS) data and resolve relevant data accuracy issues with distributor.

Develop and implement asset management strategies to optimize the utilization and value of company hardware assets and report to Global Asset Management (GAM) team regional manager and department director.Develop and manage budgets for asset acquisition, maintenance of company hardware assets to support sales by providing loaners and used hardware for sale, as well as disposal of obsolete assets.Work closely with team program manager and IT to improve salesforce (SFDC) user experience, shortening and optimizing time spent on tasks, simplifying work procedures as well as automating manual work to reduce workload primarily on SFDC ELTON and Kimble.Mentoring and training other team members or new hires on used product sale program and loaner activities management.Manage, improvise, communicate, oversee and coordinate asset loaner activities remotely for mainland China and India, backup as Person in Charge (PIC) for loaners in South Korea and Taiwan.Served as the PIC for used equipment program in APAC region, collaborate with cross-functional teams globally, including but not limited to customer operations, hardware engineering, finance, and trade compliance team to ensure the smooth process and delivery of quality, tested and calibrated used product to customer as well as ensuring all after sale processes are carried out correctly by internal teams.Successfully spearheaded and established used sales program in APAC region which recognized a profit over US$ 2 million in sales as of 2023.Conducted risk assessments and developed mitigation plans to minimize potential losses and maximizing profit margins.

Conduct extensive qualitative research on companies and individuals.Adhere to different and specific client requirements and preferences.Gather the right intelligent information from external sources and internal proprietary sources.Analyze and summarize the research information, including but not limited to financial statements, litigation summaries and news articles, in a timely and accurate manner while aligning with the relevant research guidelines and legislation.Identifying confirmed and potential business, financial and reputational risks on research subjectsPreparing in-depth and comprehensive reports.Translating non-English language documents (where applicable).

Assist Store Manager in the sales and operation aspects of the store.Drive sales, ensuring that targets are achieved and, where possible, exceeded.Utilize the in-store devices, offering the customer the whole product range and provide alternatives and add on sales at every opportunity while ensuring that customers receive the best possible service every time that they enter a JD store.In store visual merchandising, upholding store display and service standards as well as SOPs.Understand the process of the Customer Service measuring program.Deputize for other staff, work within departments, or carry out other duties as required and represent JD Sports in the most professional manner at all times.Data entry, verifying, compiling and sorting information, as well as ad-hoc administrative duties, plus ensure effective communication with HQ in and outside Singapore to support in-store marketing and promotions.

Conducting extensive research on companies and individuals with knowledge in data handling standards.Gathering the right intelligent information from external sources and internal proprietary sources.Analyzing and summarize the research data in a timely and accurate manner while aligning with the relevant research guidelines and legislations.Adhere to custom and specific client requirements.Translating non-English language documents (where applicable)