Senior Support Specialist
Current- Customer Support Specialist
- Helped facilitate customers understanding of the system as well as basictroubleshooting.
- Covered Phones, Chats, and EmailsSenior Support Specialist - Tier 2 Support
- Helped with connecting customers to data services and preparing files for saidservices
- Extra troubleshooting including some basic API troubleshooting and screensharing
- Continued to assist on Customer Support Specialist level