Senior Support Specialist
CurrentCustomer Support Specialist• Helped facilitate customers understanding of the system as well as basictroubleshooting.• Covered Phones, Chats, and EmailsSenior Support Specialist - Tier 2 Support• Helped with connecting customers to data services and preparing files for saidservices• Extra troubleshooting including some basic API troubleshooting and screensharing• Continued to assist on Customer Support Specialist level