Senior Systems and Business Operations Manager with over 15 years experience in driving revenue growth, streamlining operations, and enhancing customer satisfaction through strategic implementation of KPIs, comprehensive contract negotiation, and efficient project management in the telecom and network operations industry.How I Drive Operational Excellence: • Streamlined all operational processes from initial order creation to final invoicing, boosting account retention and overall customer journey success.• Guided Major Incident Management while implementing Key Performance Indicators for Service Delivery and Technical Support.• Led Data and Telecom System Service Delivery, improving operational methods.• Instituted profitability reporting, proactively notifying stakeholders of margin risks.My Strategic Revenue Growth: • Increased annual revenue 25%+ and boosted profitability 40%+ with global P&L responsibility.• Negotiated comprehensive contracts with Tier 1 service providers to reduce cost of goods sold.• Reduced billing errors 97% and cut administrative staff 60% merging telecom billing systems.• Constructed colocation facilities with high-grade equipment enhancing Internet and VOIP Product Lines' reliability and efficiency, reducing time-to-implementation.Efficient Delivery of Services: • Orchestrated efficient delivery of Data Center, MSP, UCAAS, and Voice Services.• Led VOIP Operations, Engineering, Project Management, Help Desk Departments, and Billing. Also ensured revenue assurance and developed all company processes & procedures.• Scrutinized existing Billing System thoroughly and implemented system corrections to recover unbilled products worth thousands of dollars.