William Terrell Email & Phone Number

United States

Maintained QuickBooks records and reports weekly to upkeep pricing for various client systems.Processed and distributed incoming shipments to inventory control locations to fulfill outgoing invoices.Built and maintained the company website daily using WordPress.Transferred data to new company inventory and invoicing software, Entrée, from QuickBooks using a manual process over 10 months.Installation and maintenance of company office equipment as required to keep downtime to a minimum.Updated and sustained company server and software weekly to keep system security and stability up to date.Troubleshooting various in-office system and hardware issues as they arose to maintain the company's daily function.Training new staff in route maintenance, product control, and inventory systems.For the last 3 years, I worked remotely from my home office.Analyzed and resolved owner-generated issues as required, employing analytical techniques and data-driven solutions.

Jacksonville, Florida Area

Performed all billing, credentialing, and contracting for the Center. Resulting in over a 100% increase in total revenue collection in year one.A/R reduction of $118,000.00 in the first 8 months through Insurance carrier collections.Aided clients in creating and maintaining a payment schedule increasing the client revenue collection process by over 45%. Coordinated yearly with AHCA and other State representatives to sustain building code and licensing paperwork for the Center and Midwives.Transformed billing and contracting operations, resulting in a 60% reduction in payment processing time and decreasing errors.Executed system (QuickBooks Online, Maternity Neighborhood) and client interaction training for front-end employees.Provided light to moderate technical support for the Center’s local network to maintain daily productivity.

Jacksonville, Florida Area

Redesigned store interior and visual merchandise to better showcase product aesthetic.Aided clients with the layout and design of their home or business interior and exterior projects.Assisted clients/customers in choosing cost effective yet visually appealing merchandise within their projected budget.Maintained departmental inventory and tracking using multiple systems for loss reduction and inventory control.Created and presented classes for the education of clients in the use of merchandise sold in location.

Jacksonville, Florida Area

Participated in a broad range of construction projects involving demolition, site maintenance, clean up, materials transport, and general support of all phases of construction.Performed installation of tile, wood, laminate, stone.Assisted clientele with the design of interior and exterior spaces within their budget.Performed all accounting and back-office functions for the business.Customer interaction with contracting and bill payment schedule creation.

Jacksonville, Florida Area

Worked with billing professionals and hospitals researching claims errors to file corrections to the local Florida office for reimbursement of insurance benefits.Acted as liaison between Florida providers and out-of-state insurance plans accelerating claim processing time and correcting claim errors causing processing delays.Played an active role in the reduction of overloaded inventory caused by turnover.Maintained over 98% quality within a high-volume call sector. Trained new Associates in multiple systems and the correct use of etiquette for customer interactions. Trained in IMS, RBMS, Convergence, CICS, EVT, Unified Networks, Diamond, and Quest systems.Trained in Six Sigma and achieved a yellow belt.Performed de-escalation of calls and assisted management by taking supervisory calls.

High School/Secondary Diplomas And Certificates

Ordination, Philosophy And Religious Studies