Managed and optimized the entire supply chain process from customer order to delivery while analyzing logistics data to measure product performance. Served as the main point of contact for all customer concerns, providing empathetic resolutions to enforce a "customer first" policy. Efficiently handled multiple customer requests, issues, and escalations, ensuring timely resolution and maintaining high customer satisfaction.

Efficiently handled a high volume of customer requests during peak times while maintaining excellent service standards in both calm and stressful environments. Warmly greeted customers, provided product recommendations, and answered questions about items, allergens, and ingredients. Ensured prompt and accurate order taking, consistently verifying that customer preferences were met.

Facilitated connections between overseas customers and local resources to support the academic success of international students. Coordinated with parents and customers to arrange student housing near educational institutions, while collaborating with faculty to develop after-school programs. Ensured the safety and security of all students during program participation.

Collaborated with a team of faculty to develop after-school tutorial programs for students in need of extra help and offered constructive feedback to students under care regarding specific actions, behaviors, and words.