Direct operations of more than 400 employees covering 12 departments focused on various portions of the revenue cycle. Lead organizational transitions for hospital and professional service vendors, including overseeing the installation of Epic EMR. Guide strategic planning efforts and determine methods to improve KPI performance. Develop Ochsner workflows for all facilities. • Added $1.2M to the physician reimbursement baseline annually.• Created additional reimbursement enhancements leading to the collection of more than $415K annually.• Improved reported employee engagement by 11% during first year of leadership.

Coordinated all strategic planning and business operations activities between multiple facilities, business units, and key personnel. Collaborated with partners to accomplish revenue cycle objectives and meet performance benchmarks. Utilized lean six sigma methodologies to enact change management and successfully transform the organization.• Leverage lean six sigma black belt expertise to enact efficient project management and change management activities.• Served a process improvement coach for 6 projects, team lead for 22 projects, and participated as a team member on 7 projects.• Consistently delivered customer satisfaction survey scores above 95%.

Supervised team handling patient registration and admission notifications as well as evaluation certification and admission processing for potential organ transplant services. Oversaw financial clearances, self-pay service estimates, and billing activities.• Led team through a record year for incoming transplant referrals, listings, and transplants.• Recognized as a super user of Epic software, delivering training for 32 employees on Epic EMR transition.• Member of the Surgery and Transplant Patient Satisfaction Committee.

Directed season, group, and hospitality sales for 5 different sports playing in 3 seasonal venues with overall capacity ranging from 3,600 to 68,000. Supervise the operations of game day ticket sales, will call gates, guest lists, and customer services, including leadership of a team of 16 employees.