Auto Claims Adjuster
Current-Take inbound calls or make outbound calls to all parties involved in an auto accident (policy holders, claimants, insurance carriers, body shops, rental companies etc.) to bring claims to a resolution while providing excellent customer service in a timely manner -Investigate auto claims to determine liability: in most cases conducting recorded interviews with multiple parties, reviewing police reports, reviewing damage photos, and any other relevant evidence to the claim to determine who is at fault -Investigate auto claims to determine if there is valid coverage for the parties involved in the claim -Assist customers with any of their claims needs such as answering any questions they may have, setting up inspections for their vehicle, reserving rental cars, discussing coverages, or contacting other insurance companies on their behalf as well as many other tasks -Keeping well organized documentation of every file worked adhering to company and state regulated guidelines -Issue payments to the appropriate parties related to the auto claim whether it be to an individual, to another insurance company, to a body shop etc. -Receive auto damage estimates for review and follow up with customers on those estimates
