William Train Email & Phone Number

Austin, TX, US

New York, NY, US

New York, NY, US

Helping Amazon business units unify & improve their customer-facing functions by re-invigorating customer obsession across every digital touchpoint.Sprinklr was purpose-built to help brands cultivate exceptional CX across marketing, advertising, care, sales, research, and commerce no matter the channel.

New York, NY, US

New York, NY, US

Helping our largest customers realize the most value from their partnership with Sprinklr's CXM platform. Act as a liaison between business units to evangelize Sprinklr products growing customer roadmap. Internally, I lead our weekly Brunch & Learn Sessions where we discuss best practices, strategies, and workflows to succeed.

New York, NY, US

Attained an avg of 130% to quota QOQ Created 6.3 Million in VOAttached to 2.3 Million closed revenue As Enterprise Relationship Manager, I work to connect with and introduce enterprise brands to Sprinklr. Essentially, I get to tell the Sprinklr story.At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s.

Washington, DC, US

• Identify prospective clients in need of data across all the major verticals in commercial real estate; demonstrate the value of the CoStar platform by recognizing specific business solutions
• Ensure a high retention rate by managing existing client relationships and delivering timely customer service and training throughout my book of business
• Cross selling other Costar Group products including LoopNet, Apartments.com, and LoopLink

Washington, DC, US

. Connect Investors/buyers and landlords/tenants within the Commercial real estate community all over the United Sates Demonstrate and sell marketing solutions to commercial real estate professionals across the country. Identify the best marketing solution for a particular client based on detailed research on their listings and the markets they reside in..

Washington, DC, US

-Higher monthly revenue quota -Manage a larger inbound lead pipeline -Assist the training of new hires

Washington, DC, US

Mclean, VA, US

• As part of the Network Management Branch Transformation Team we were responsible for reworking branches to increase efficiency, cut operating costs, and improve customer satisfaction
• Tasked with spearheading the business analytics initiative on a new video software that tracked customer movement in branches
• Determined if the software data was valid after conducting several time studies and if it could be leveraged to make in branch business decisions
• Concluded that the video analytic software was useful in lowering queue lengths and waiting times for ATMs and helpful for staffing decisions within branches

• Interned for a commercial real estate project management firm that excels in maximizing developmental potential while minimizing risk
• Aided by my personal cold calling of potential tenants, we accomplished 95% leasing for a 50-unit apartment building
• Assisted the sale of a 20-bedroom student housing facility by distributing marketing materials to potential buyers

Mclean, VA, US

• Served as an analyst for the Branch Operations team which specialized in improving efficiency in branches through strategic problem solving and the creation of automated programs
• Designed an automated tracker that gave Branch Operation associates real time information regarding branch closings

Mclean, VA, US

• Oversaw the creation of an automated individual performance scorecard for the call center associates within the Branch Operations Support Desk team.
• Identified significant phone data metrics and developed benchmarks for the call center associates
• Management utilized the scorecard to improve the BOSD’s efficiency and overall customer service within branches

Bachelor Of Economics, Economics

Economics