As a business consultant responsible for capturing and interpreting Point of Sale (POS) customer requirements in a cloud environment. Worked with customers and technical business partners to provide consulting on how best to maximize and utilize Omnico cloud-based products in each customers environment. Provided analysis that included creating process documents and user stories. Assist in the development of the technical deliverables (Network Architecture Diagrams) for upgrade project (V4 to V6).● Ensure that requirements are accurate and kept up to date throughout design, build and test phases are met● Gained sign-off and approval of documents prior to moving to the next stage● Review external provider’s design and specification documents and provide feedback as required● Provided Project Management functions on small to mid-size enhancements or defect corrections

Worked in an Agile environment as a Sr. Business Analyst to create and continually maintain enterprise software solution for workers compensations for small business insurance. This involves creating and continually maintain JIRA backlog tickets for Direct & Partnership Division (DPD) Factory Product Backlog and ensures that the Product Backlog is groomed prior to planning meetings. Work closely with Business Partners, BI & Analytics, Claims, and Service Delivery teams to create and obtain signoff of business requirements (BRD), process flow diagrams, and business cases and then partner closely with IT team for creation of functional business requirements (FRD), functional design, and system testing artifacts. Utilize Atlassian application tool (incl. JIRA/Confluence) to elicit, analyze, collaborate, document and manage user stories, project tasks, dashboards, and report metrics.● Develop an extensive knowledge of the insurance systems that support the Broker Channel to understand the impact of system changes, especially as it pertains to product delivery and maintenance● Facilitate requirements gathering, process mapping workshops, and review sessions with functional owners and end-user representatives and follow up action items with key stakeholders for approvals● Participate in end-to-end implementation planning including project management, issue management, communication and change management● Write, review and test QA and UAT test scripts and test cases● Manage UAT with end users including coordination and user acceptance signoff● Prepare user documentation and training documentation when necessary

As a professional service consultant conduct client sessions to review business client’s functional/technical requirements for software solution for credit analysis and decision-making. Daily activities include project estimating, technical architecture and delivery, lead discovery sessions from a functional/technical standpoint. Responsible for the full SDLC delivery of multiple small to medium projects into production. ● Facilitate, participate and gather required materials for change advisory board (CAB) review sessions● Develop business requirement and system requirement specifications based on business stakeholders’ requirements● Continuously audit, update and distribute documentations and maintain on SharePoint● Help design and develop test strategies and test plans to ensure all business and technical requirements are met, and ensure appropriate testing procedures are employed● Establish and maintain a professional relationship with internal/external customers, team members and department contacts● Design and implement technical solutions to satisfy functional and non-functional requirements while ensuring quality and timely delivery● Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

Worked in an Agile methodology environments as a business analyst focused on successfully performing data analysis, support, training, reporting, and testing of business requirement for business clients (Fannie Mae, Ascension Health).Utilized Oracle Policy Automation (OPA) application to review, create and support business rules for several clients (State of California, Department of Homeland Security). Facilitate and participate in joint application design (JAD) requirements gathering workshop with business units, sponsors/stakeholders and subject matter expert to validate client’s business requirements.● Identified and coordinated business requirements inputs into system requirements from different stakeholders● Analyzes and validates business requirements for completeness and consistency● Demonstrate a strong project management skill across multiple projects/tasks● Create, execute and validate test cases and test results to ensure that the test outcomes meet original business requirements

Lead subject matter expert in supporting SunGard Higher Education ERP application (Banner) to 31 colleges and universities that comprise the University System of Georgia. Extensive experience as project manager and/or team lead for software development life cycle of SunGard baseline software and customized state of Georgia modified forms/reports.● Served as senior level support for system testing, implementation, conversion, and deployment of vendor’s software application and customized state of Georgia software application.● Expert in gathering business requirements and software development life cycle, including design, development, testing, documentation, implementation and post-deployment support of software applications.● Documented key business processes for the Student module unit using process design methodology and mapping techniques resulting in optimized processes and cost savings to the customers.● Incorporate Secure Shell Client to support institutions using multiple environments and/or platforms.● In-depth knowledge of developing business process model use cases, workflow, screen mock-ups, and conversion requirements.● Provide GAP analysis of business rules, business and system process flows, user administration, and requirements.