Parts Manager - 3/2015-2/2017 - Led restructuring of the parts distribution process, leading to a 6% decline in LP and significant reduction in return service trips. - Directed effort to shift warranty part orders to national parts warehouse, saving office on man hours and cutting the amount of on-hand inventory needed - Developed back office quick reference parts database leading to a 50% increase in efficiencyInsides Sales Coordinator - 7/2010 - 3/2015 - Assigned five of our company's largest accounts, including two regional buying groups and the highest volume builder account. - Piloted the integration of Google SketchUp into custom hood quotation process - Inside Salesperson of the Year 2013

Associate Services Manager: Position required knowledge of all aspects of the business and to perform duties from multiple areas of the business simultaneously. Managed a pool of 40 SAT instructors, provided customer service, generated sales, and provided administrative services working in the field office for the national company. Responsibilities included sales consultations, dispute resolution, distributing class assignments to instructors, finding substitutes in emergency situations, scheduling classes at offsite locations, training and management of part time and teaching staff, staying updated and training office staff on IT & operational procedure, and an array of other daily administrative tasks. Won regional customer service award in 2009; nominated for nationals awardSAT Instructor Provided educational instruction to high school level students using a structured course method to prepare them for the SAT. Taught in two formats: the standard format presiding over as many as 20 students per class and the small group format designed as an intensive course study program. Responsibilities beyond teaching included test grading, maintaining attendance records, and educational counseling. - Maintained an excellence rating from students of 80% (National Average: 60%) - Selected to lead teacher training for the launch of a new product option