-Manage all day to day office operations to maintain an efficient and productive office environment.-Responsible and accountable for all operational metrics (Debtors, Creditors, Compliance, W&S, Training & CPD points-Contribute to business planning and budgeting to ensure expectations of future performance are met.-Analyse and monitoring of sales and operational results within the Branch, initiate action to achieve performance targets and address any business issues.-Collate and… Show more -Manage all day to day office operations to maintain an efficient and productive office environment.-Responsible and accountable for all operational metrics (Debtors, Creditors, Compliance, W&S, Training & CPD points-Contribute to business planning and budgeting to ensure expectations of future performance are met.-Analyse and monitoring of sales and operational results within the Branch, initiate action to achieve performance targets and address any business issues.-Collate and present monthly reports to our leadership team.-Utilising my experience in office best practices, leadership to guide and support my broking team.-Being an effective leader through visibility and accessibility and preparedness to hold team accountable to achieve.-Being the conduit resource in and out of the branch to the wider company and external providers-Step into other operational roles to provide support where necessary, broking and processes.-Build and maintain good meaningful working relationships with the wider AJG community and external insurance partners. Show less

I worked in a high volume, bustling work place my job was to build relationships, find tailored solutions to meet client’s insurance needs for commercial business and personal lines. I did this by assessing, sourcing from a large network of insurers. I sought to generate new business opportunities through networking and leads from existing clients. I would use varies negotiation techniques to achieve a win-win solution for the client, the insurer and the organisation. I worked to the… Show more I worked in a high volume, bustling work place my job was to build relationships, find tailored solutions to meet client’s insurance needs for commercial business and personal lines. I did this by assessing, sourcing from a large network of insurers. I sought to generate new business opportunities through networking and leads from existing clients. I would use varies negotiation techniques to achieve a win-win solution for the client, the insurer and the organisation. I worked to the company’s client service standards to meet the clients need whilst applying the ICA principles and meeting ASIC regulatory standards. We were continuously audited and had to adhere to the highest level of compliance.The role required me to have a detailed knowledge of insurance products their features and benefits, for which I maintain continuous studying as insurance products evolve with the changing environment.My work was measured by a set of Key Performance Indicators, these include Sales to budget, Customer Service, Debtor Management, New and Lost business and Invoice days. Show less