William Roca, Pmp Itil Lss Email & Phone Number

Rehoboth Beach, DE, US

Houston, Texas, United States

Developing project plans, goals, and budgets; identifying resources needed.Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.Developing schedules and methods for measuring results.Assembling and coordinating project team members; assigning individual responsibilities.Organizing.

Salisbury, Maryland, United States

Initiate, plan, monitor, control and close Client projects from a Project Manager role as well as part of the project teamManaged communications across all departments to schedule and plan meetings to ensure all stakeholders were engaged in projects and the overall missionVerify proper quality of deliverablesContinually review work performance to provide.

Managed Projects from the procurement stage, implementation, and post install after action reports. Established relationships with senior level management to assess requirements for projects and ensured the resolution achieved the required business results. Communicated with internal and external stakeholders weekly to discuss milestones for ongoing.

Lewes

Responsible for installation and maintenance of desktop computers, applications, VoIP phone system implementation across the nation. Provided Tier 1 level support to all End Users including a vast majority in a Healthcare setting. Adhered to all HIPAA rules and regulations while servicing end users and ensured that the client was aware of any potential.

In the National Guard, my responsibilities are to stay fit, do what I am told by my superiors and do it efficiently. Whether it be to make sure a cable is tight or that the trash is emptied, no job is too small. I am responsible for communications between different sites through line of sight. I have recently returned from Afghanistan when me and a team of.

Washington D.C. Metro Area

Provide customer service to nearly 5,000 customer of the Joint Chiefs of Staff at the Pentagon. Provide phone support to end users on Classified and Unclassified systems in a Virtual Desktop Infrastructure. Utilize Remedy to document troubleshooting procedures and resolutions. Escalate tickets that need Tier II or a higher level of support. Create end user.