• Azure Administrator • M365 Administration• Infrastructure Consulting• Networking• Executive IT Support for small businesses • Virus removal• Network configuration• Email configuration• Software installation and removal• Hardware and software upgrades• Home network setup• Computer optimization• Security Scans• Windows upgrades and content transfers• DSL, Cable, LAN, VoIP Installations• Printer/scanner installations, upgrades and maintenance • Install and configure small office home office networks• Mac, IOS, Windows and android troubleshooting• Home theater installations

Maintain infrastructure, networking and all aspects of Information technology within the Guggenheim Insurance environment. Facilitate technological deployments, upgrades and maintenance of current substructure. Work in collaboration with IT teams, Business Managers and Executives to plan and execute new technology initiatives and improvements. Build, support and update/patch servers and virtual desktops. Maintain a technologically secure and stable environment for all business-users and executives as the organization grows and expands its influence and brand within the financial industry.

• Remote Desktop Support included but was not limited to: Reviewing Windows operating system requirements and verifying the requirements met or exceeded WebLink Software needs. Remotely installing software packages and configuring them per organizational requirements. Testing network connections, troubleshooting network problems and resolving them if possible, verifying firewall setting compatibility for software communications.• Customizing client SAP Crystal reports ( cosmetic changes ) and uploading those files on the client Server Files• Assisting and training clients on developing websites and customizing web content via the Weebly CMS and WebLink Connect Software.• Part of a team who ensured all customer inquiries and issues were addressed, resolved or tested for the development team• Bug reporting and testing of possible software bugs by replicating them and escalating them appropriately• The use and management of Zendesk, Jira and HP Service Desk Ticket Management Systems for replying to customers, solving issues and managing tasks and escalations in a timely manner• Responsible for training and learning how the software database works and becoming a subject matter expert in client software integration• Answering client emails and calls concerning any aspect of the software, website changes, financial questions, reports, analytic data, CMS (content management system) software compatibility, training, profile access or restrictions etc. • Tasked with maintaining and increasing client satisfaction through service and support of software and hardware• Performing remote sessions with Citrix Software i.e., Go To My PC, Go To Assist, Join.me• Using Filezilla FTP Solution to install software packages and content within the client server• Becoming an expert in WebLink Connect software, used for Association Management• Troubleshooting Windows 7 and 8 for software compatibility and system requirements

• Performing Tier I and Tier II troubleshooting for website, infrastructure, and end user computing issues• Testing Beta applications and software prior to build releases• Resolve desktop and laptop hardware issues; troubleshooting software application and connectivity issues• Taking ownership of service problems, following up on the status of issues and communicating progress in a timely manner. • Assigning degrees of urgency to system and service issues• Escalating unresolved issues to other team members or teams• Perform routine services such as rebooting servers or networks• Receive, log and manage calls from internal staff and external clients via telephone, email and support tickets• Maintain a high degree of customer service during all support interactions, adhere and implement all service management principals• Support International educational Cloud content for desktops and mobile devices through an administrative portal supporting over 64K users - team member• Proactively testing software to ensure stable compatibility with customer environments, implementations, and new software roll-outs• Develop and write procedural and instructional documentation • Testing software compatibility for various platforms and generating bug reports for software developers to resolve issues• Managing customer accounts and building client relationships through high quality Technical Support• Communicating with customers, employees and senior executives while translating IT solutions into easy to understand discussions• Obtaining pricing quotes for customer sales inquiries• Responsible for the management of shipping up to $12 Million of product (Including Software)• Entrusted with depositing high value customer expenditure (Up to $300,000/deposits) • Guiding, directing, and providing support to team; assisting team with day-to-day functions• Supervising team performance and work progress• Holding development meetings and instructional training discussions

• Team member of a Windows XP to 7 Migration of 37 thousand international clients• Windows XP to 7 desk side client upgrades, hardware installations and content backups• Using Active directory to ensure proper domain authentication• Performing group policy updates• Troubleshooting Certificate Services to ensure client contains proper certificates for domain and VPN access.• Installing Bit Locker Drive Encryption Tools on Windows 7 and external drives to ensure sensitive data security• Managing company assets via the merchandise portal for Hewlett Packard• Windows System Imaging and Windows Easy Transfer

• Operating Sierra Point of Sale Systems• Financial plan management - $3 million annually • Organizing community events, local fundraisers and marketing events• Developing long term financial goals• Created weekly employee and management schedules• Managing employee reviews and administering corrective actions when needed• Inventory Management of a $10k weekly budget• Developing and implementing employee policies for up to 20 employees• Payroll Administration and Scheduling

• Managing Finances• Interviewing• Training • Hiring Management Personnel• Managing Employees• Payroll Management• Ordering Supplies• Coordinating Fundraisers• Inside Sales/Marketing• Managing Inventory• Scheduling