William Valdez's Location
Minglanilla, Central Visayas, Philippines, Philippines
About William Valdez
One thing that I can assure about myself is that I always see myself with a long term relationship with the company that I am working with. I am a hardworking individual and a team player.I am willing to be trained. I am open to new ideas that I know would help me grow in the company. I would like to grow in all aspects of work.
William Valdez's Current Company Details
Customer Service Specialist, Technical Support Representative, Inside Sales Representative, Quality Assurance Analyst, Transcriptionist, Virtual Assistant Trainer & Coach
William Valdez Work Experience Details
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Quality Assurance AnalystStart Virtual Ph (Virtual Staffing Solutions) Nov 2022 - Mar 2023Meza, Arizona UsaConducts calibration sessions with the QA Team, Training Team & Operations or Production Team.Listens to virtual assistants recorded calls and check if standard operating procedures are being followed . Provide coaching and feedback sessions to agents who failed or missed the standard operating procedures.
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Senior Talent Acquisition SpecialistStart Virtual Ph (Virtual Staffing Solutions) May 2022 - Nov 2022Meza, Arizona UsaCalling applicants & conducts interview over the phone. Process the application of the hired and qualified applicants.
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Training & Development CoordinatorYour Agents Llc (Virtual Staffing Solutions) Oct 2021 - Apr 2022Atlanta, Georgia UsaCreates different types of module for virtual assistant training. Trains newly hired virtual assistant on different basic fields before being endorsed to specific clients for client interview.
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Virtual Assistant Trainer & CoachIhr Buddy (Virtual Staffing Solutions) May 2021 - Sep 2021Atlanta, Georgia UsaTrains newly hired virtual assistant for a specific module. Also coach hired or existing virtual assistants for a specific module.
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Customer Service RepresentativeFirstsource Solutions Limited Mar 2019 - Feb 2020Cebu, Central Visayas, PhilippinesAssist customers with electric & gas utility billing and technical concerns via inbound calls. Creates tickets for technician dispatch. -
Quality Assurance AnalystOfficepartners360 Sep 2018 - Jan 2019Cebu, Central Visayas, PhilippinesAudits spreadsheet of agents who inputs the details of a certain items and checking for errors before spreadsheets are forwarded to team who display the items at the websites. Provide coaching and feedback sessions to agents who failed or missed the standard operating procedures. -
Quality Assurance AnalystGravity Bpo Jun 2018 - Aug 2018Cebu, Central Visayas, PhilippinesListens to agents recorded calls and check if standard operating procedures are being followed by the agents. Provide coaching and feedback sessions to agents who failed or missed the standard operating procedures. -
Sales RepresentativeClickable Brand - Litfire Publishing Llc Nov 2017 - Jan 2018Cebu, Central Visayas, PhilippinesOffer publishing service via outbound calls to interested leads or authors. -
Quality Assurance AnalystClickable Brand - Litfire Publishing Llc Sep 2017 - Nov 2017Cebu, Central Visayas, PhilippinesListens to agents recorded calls and check if standard operating procedures are being followed by the agents. Provide coaching and feedback sessions to agents who failed or missed the standard operating procedures.
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Quality Assurance AnalystExl Service Philippines, Inc. Mar 2016 - Jul 2017Cebu, Central Visayas, PhilippinesListens to agents recorded calls and check if standard operating procedures are being followed by the agents. Provide coaching and feedback sessions to agents who failed or missed the standard operating procedures. -
Inside Sales RepresentativeExl Service Philippines, Inc. Oct 2015 - Mar 2016Cebu, Central Visayas, PhilippinesOffers less-than-truckload and short-haul shipping via outbound calls to interested business owners/CEO, person in charge of shipping matters or executive assistants of the business owners/CEO.
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Sales RepresentativeAuthor Solutions, Llc Feb 2015 - Aug 20156Th Floor Tgu Bldg. It Park, Lahug Cebu City, 6000 PhilippinesOffer publishing service via outbound calls to interested leads or authors. -
Technical Support RepresentativeTeleperformance Philippines Aug 2012 - Dec 20143/F Insular Life Bldg, Mindanao Ave. Cor Biliran Rd.,Cebu City 6000 PhilippinesInterface with customers via inbound or outbound calls or the internet. Responsibilities include processing customer orders and providing and receiving various information (i.e.: billing concerns, payment, payment arrangements, collections, order taking, trouble reports, trouble shooting process, report updates and some related technical stuffs) handling miscellaneous customer service and general information calls via phone or internet.Provide comprehensive and quality customer care at all… Show more Interface with customers via inbound or outbound calls or the internet. Responsibilities include processing customer orders and providing and receiving various information (i.e.: billing concerns, payment, payment arrangements, collections, order taking, trouble reports, trouble shooting process, report updates and some related technical stuffs) handling miscellaneous customer service and general information calls via phone or internet.Provide comprehensive and quality customer care at all times. Show less
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Technical Support RepresentativeSykes Asia Incorporated Sep 2011 - Mar 2012Synergis Bldg., F. Cabahug St., Mabolo, Cebu City, 6000 PhilippinesInterface with customers via inbound or outbound calls or the internet. Responsibilities include processing customer orders and providing and receiving various information (i.e.:order taking, trouble reports, trouble shooting process, report updates and some related technical stuffs) handling miscellaneous customer service and general information calls via phone or internet.Provide comprehensive and quality customer care at all times.
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Technical Support RepresentativeStream Global Services Feb 2010 - May 201110Th Floor I2 Bldg, It Park, Lahug Cebu City, 6000 PhilippinesInterface with customers via inbound or outbound calls or the internet. Responsibilities include processing customer orders and providing and receiving various information (i.e.:order taking, trouble reports, trouble shooting process, report updates and some related technical stuffs) handling miscellaneous customer service and general information calls via phone or internet.Provide comprehensive and quality customer care at all times.
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Customer Service RepresentativeConvergys Services Philippines Corporation Dec 2007 - Dec 2009R. Arcenas St. Arcenas Estates, Banawa Hills, Cebu City , 6000 PhilippinesInterface with customers via inbound or outbound calls or the internet. Responsibilities include processing customer orders and providing and receiving various information (i.e.: billing concerns, payment, payment arrangements, collections, order taking, trouble reports, trouble shooting process, report updates and some related technical stuffs) handling miscellaneous customer service and general information calls via phone or internet.Provide comprehensive and quality customer care at all… Show more Interface with customers via inbound or outbound calls or the internet. Responsibilities include processing customer orders and providing and receiving various information (i.e.: billing concerns, payment, payment arrangements, collections, order taking, trouble reports, trouble shooting process, report updates and some related technical stuffs) handling miscellaneous customer service and general information calls via phone or internet.Provide comprehensive and quality customer care at all times. Show less
William Valdez Skills
Technical Support
Troubleshooting
Customer Service
Social Media
Social Networking
William Valdez Education Details
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Electrical, Electronics And Communications Engineering
Frequently Asked Questions about William Valdez
What is William Valdez's role at the current company?
William Valdez's current role is Customer Service Specialist, Technical Support Representative, Inside Sales Representative, Quality Assurance Analyst, Transcriptionist, Virtual Assistant Trainer & Coach.
What schools did William Valdez attend?
William Valdez attended Mindanao State University-Iligan Institute Of Technology.
What skills is William Valdez known for?
William Valdez has skills like Technical Support, Troubleshooting, Customer Service, Social Media, Social Networking.
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