William Vantine Email & Phone Number

South Burlington, Vermont, United States

Contractor for United States immigration service (USCIS)

Burlngton, Vermont

Promoted through a series of increasingly responsible positions due to superior customer support, emergency response standards and technical knowledge. Provided precise help desk support for residential and business customers and then expanded services to include performing site repairs and installations for the entire client base. >Supervise a crew of 6 Installers/Technicians >Perform site visits at prospective business client locations and plan future install from cable construction ie aerial or underground, including dig safe ticket system and all associated wiring/ eqiuipment. Work closely with client on progress of work and any issues/questions that arise. > Construct install, splice, and troubleshoot single mode fiber optic network. Including single fiber residential setups and multiple fiber special circuit installations. > Perform on site trouble repairs for high speed internet, cable tv, and landline telephone services. Specializing in more complicated setups from small and medium business to large corporations/industrial settings. > Install services at all residential and business sites including ONU (optical network unit), Wi-Fi routers, network switches, media converters, single and dual fiber transceivers, cable set top boxes, and landline phones. > Demonstrated superior help desk support through consistent customer service to clients and detailed assistance to technicians > Repair and maintain any and all damage to multi city/town single mode fiber network. > Provide 24/7 emergency support to customer base.

Supported customers through the entire process of installation, service and maintenance of all telecommunications and data communications needs. > Performed the installation, repair, testing and maintenance of the following systems: Samsung America PBX/key systems and voicemail, Toshiba PBX/key systems and voicemail, Avaya/Lucent and Nortel PBX systems, Valcom paging speakers and all related equipment. > Installed, terminated, tested and maintained several Cat 5, 5E and Cat 6 Structured cabling projects. Installed network racks, rack mount/wall mount patch panels Routers, and data switches. > Participated in and completed Telekol voicemail certification > Received Toshiba America certification on Strata Dk PBX and Stratagy voicemail. > Maintained a high level of service while commuting to and completing long term projects. > Installed PBX and key systems ranging from 5 to 150 phones. > Ordered and maintained all inventory for current systems > Trained all customers on the use of installed systems.

Specialized telecommunication and data communication services for businesses. Responsible for the installation, repair and maintenance of multiple systems. >Demonstrated a high level of service and knowledge in the connection and continuation of the following systems: Samsung PBX systems and voicemail, Intertel PBX systems and voicemail, Toshiba PBX systems and voicemail as well as some Avaya/Lucent and Nortel PBX systems. > Adhered to all TIA/EIA standards while maintaining installing and repairing underground and aerial twisted pair copper (Routinely dealing with 600 to 800 pair) data backbone, fiber optic backbone including both singlemode and multimode installations. >Executed the installation, termination and testing of category 3 voice cabling, category 5, 5E and 6 structured cabling projects. This included network racks, rack mount/wall mount patch panels, routers, data switches and ladder racking. Certified all wiring utilizing Fluke multitesters. >Received Hubbell premise wiring certification as well as Samsung telecommunications America certification on IDCS/DCS PBX systems and SVMI voicemail > Installed PBX/key systems ranging from 5 to 150 phones.