Combining all your insurance needs with the best service.

-Working with local business persons to ensure we take care of the insurance and financial needs of those in our community. -Meeting one-on-one with clients to educate them on the services we offer that meet their personal and business needs. -Taking care of our clients in times of crisis by ensuring all our claims are handled quickly and fairly.

-Orchestrated a successful corporate re-branding campaign, including coordination of new logo, brochures, updated Web site and marketing materials, and internal communications coaching-Established and built successful partnerships with Congressional representatives of Virginia to gain support and raise awareness on legislation affecting disabled Americans-Facilitated presentations to government procurement officials on purchasing guidelines and procedures-Spearheaded a General Services Administration (GSA) contract for products between VIB and the federal government and/or military agencies-Directed event logistics including vendor show registration and setup, travel, hotel reservations, booths, presentations, and itineraries, both remotely and on-site-Procured new business opportunities to increase product lines and profits -Developed a new customer service function to streamline issues through one central channel in order to enhance the overall customer experience-Acted as an integral part of a development team to identify and produce new products based on the needs of the market

-Established concrete relationships with Procurement Departments in an effort to alleviate concern of problematic orders, specialty items, and reasonable requests for items and services -Developed and improved processes to better assist customer base -Conceptualized ideas that provide correct and timely information to the end users-Designed, produced and implemented techniques of quick search and research guidelines to mend issues with customers, vendors, and co-workers-Generated proactive ideas for "full service" of our vendors when dealing with stock and back ordered items to better understand the buying patterns of customers and preparing for them