William Wang Email & Phone Number

Manage, supervise and provide support in the areas of installation, service, and delivery. Responsible for overall coaching and guidance to the Management staff, team, and technicians, inclusive of performance management Resolved customer issues and built strong, productive relationships with project stakeholders. Implemented on-site safety protocols and procedures and properly trained all team members on prevention measures, effectively reducing injuries. Maintained high standards of… Show more Manage, supervise and provide support in the areas of installation, service, and delivery. Responsible for overall coaching and guidance to the Management staff, team, and technicians, inclusive of performance management Resolved customer issues and built strong, productive relationships with project stakeholders. Implemented on-site safety protocols and procedures and properly trained all team members on prevention measures, effectively reducing injuries. Maintained high standards of safety, productivity, and quality for every job. Conferred with other managers, technical personnel, and team leaders to coordinate efficient site work and maintain tight schedules. Motivated and supported fieldworkers-completing work to increase work quality and efficiency. Providing reports and activity updates to management Show less

Toronto, Canada Area

• Demonstrated strong problem solving skills in diagnosing and correcting all technical problems related to high-speed internet, TV and home phone adhering to Rogers standard• Demonstrated excellent technical skills in installing TV, internet and home phone services• Showcased outstanding verbal communication and customer service skills with customer oriented mindset, and pursued sales opportunities relentlessly where possible• Documented service summaries in a timely… Show more • Demonstrated strong problem solving skills in diagnosing and correcting all technical problems related to high-speed internet, TV and home phone adhering to Rogers standard• Demonstrated excellent technical skills in installing TV, internet and home phone services• Showcased outstanding verbal communication and customer service skills with customer oriented mindset, and pursued sales opportunities relentlessly where possible• Documented service summaries in a timely manner with great written communication skills• Recognized as top 5% performer consistently for 4 years, in terms of punctuality (on-time for calls), efficiency (ability to complete all assigned calls), quality of work (low number of service defects) and customer service experience Show less

Shanghai City, China

• Advised for professionals and students on laptops to suit their needs• Demonstrated excellent sales skills and achieved great sales result