William Weeks Email & Phone Number

Jacksonville, Fl, Us

Orlando, Florida, United States

Manages project deliverables by analyzing JIRA epics, data, user trends, and client needs to develop training plans, outlines, and client solutions for Memorials Benefits Management System (MBMS) CaMEO and MBMS CeRRT Salesforce software releases. Collaborates weekly with clients and customers to ensure training materials and training meet client and customer needs.Facilitates virtual and in-person training sessions for each MBMS Salesforce software release for over 70 end users and supervisors each quarter. Average 4.89/5 stars on training delivery.Create over 30 new job aids, tutorials, FAQs, and Instructor Led Training (ILT) materials. Manages content through the Online Help Dashboard for MBMS CaMEO and MBMS CeRRT end users. Fosters stakeholder engagement by facilitating weekly Live Review and Training Planning Meetings with internal and external stakeholders.Ensures training materials meet federal section 508 accessibility standards by design and through quality assurance.Collaborates with Salesforce developers and Product Owners to capture screenshots and instruct end users on new functionality. Created new onboarding processes for 4 Instructional Designers joining the Benefits Integrated Delivery (BID) contract.

Ellicott City, Maryland, United States

Designed, developed, documented, and maintained employee professional learning plan with principles of Diversity, Equity, and Inclusion and facilitated monthly employee professional development sessions for over 50 employees.Conducted needs assessments using school disciplinary data to inform DEI training and development.Created engaging training guides for DEI curriculum to support best practices in adult learning theory. Informed employee development training sessions by gathering feedback and analyzing Google Form surveys based on qualitative data.Utilized LMS to support facilitation through Google Meet and Google Suite platforms.Evaluated training materials using ADDIE and SAM instructional design methods to continue DEI learning and inform best practices.Facilitated Hoonuit data analysis to analyze discipline data to support goals of the school/organization improvement plan.

Ellicott City, Maryland, United States

Created digital curriculum, courses, instructional methods, materials, content, and assessments through educational technology platforms and e-authoring learning tools including Pear Deck and Canvas Studio for over 200 learners. Employed ADDIE and SAM models of instructional design to ensure best teaching practices and maximize student learning.Conducted needs assessments for student learning.Utilized Canvas LMS to facilitate student collaboration, online discussion, and community communication.Implemented virtual and blended emerging technologies such as PearDeck, Jamboard, Padlet, Quizlet, Blooket, Quizizz, Socrative, and Kahoot! to increase learner engagement and achievement.

Master'S Degree, Curriculum And Instruction

Admin I Certification

Bachelor'S Degree, History Teacher Education