William Weeks

William Weeks Email and Phone Number

Technically inclined problem solver with extensive experience in technical support and customer service.
William Weeks's Location
Portland, Oregon, United States, United States
William Weeks's Contact Details

William Weeks personal email

n/a

William Weeks phone numbers

About William Weeks

I spent the last 12.5 years working remotely for a tech support company in several roles, including managerial and internal support positions.

William Weeks's Current Company Details

Technically inclined problem solver with extensive experience in technical support and customer service.
William Weeks Work Experience Details
  • Support.Com
    It Support Specialist
    Support.Com Apr 2010 - Oct 2022
    Remote
    Personal Technology Expert - April 2010-June 2013Provided remote tech support for customers' computers, as well as remote diagnosis and repair of in-store computers for various clients. Received calls and online chats from customers, providing a range of services from simple device setups to virus removal.Business Technology Expert - June 2013-November 2014Provided remote tech support for business customers' computers and networks. Received calls and online chats from customers, providing a range of services from simple device setups to virus removal.Contact Center Helpdesk - November 2014-November 2015Provided internal tech support for company employees as well as managed system outages that affected the company. Assisted agents with installation of new software, performed troubleshooting to establish problems and resolve them. Developed familiarity with ticketing systems.Command Center Analyst - November 2015 - January 2018Manage staffing and scheduling for a call center of 500+ agents and 30+ supervisors.Determine staffing needs for future periods and adjust in real-time to meet needs.Manage call systems during outages of various systems.IT Support Specialist - January 2018 - October 2022Provided internal support for experts with software issues.Acted as liaison between company and business partners during critical outages.Created and maintained documentation for policies and procedures.
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  • Inflight Warning Systems
    It Manager
    Inflight Warning Systems Jan 2003 - Aug 2009
    Yorba Linda, Ca
    Managed Local computer network and assembly/production line for an aviation real-time monitoring company. Managed a small network of a server and 15 computers. Developed familiarity with FAA compliance procedures and documentation for a certified repair station.

William Weeks Skills

Windows Server Troubleshooting Windows Html Enterprise Software Xml Linux Saas Cloud Computing Operating Systems Css

William Weeks Education Details

Frequently Asked Questions about William Weeks

What is William Weeks's role at the current company?

William Weeks's current role is Technically inclined problem solver with extensive experience in technical support and customer service..

What is William Weeks's email address?

William Weeks's email address is wi****@****ort.com

What is William Weeks's direct phone number?

William Weeks's direct phone number is +171427*****

What schools did William Weeks attend?

William Weeks attended Fullerton College.

What skills is William Weeks known for?

William Weeks has skills like Windows Server, Troubleshooting, Windows, Html, Enterprise Software, Xml, Linux, Saas, Cloud Computing, Operating Systems, Css.

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