William Weiss Email and Phone Number

Computer and network repair, training, and consulting. Business process integration (e.g., ISO9001). Technical publications.

• Resolved technical issues and challenges inherited from others as part of an escalation team.• Greatly reduced number of advanced technical support issues being sent to outside consultants.• Led the company ISO9001 program as Management Representative, resulting in initial and ongoing ISO9001 certification.• Established and led the Quality Assurance Program. Hired and managed inspectors.• Managed government, and export compliance programs in accordance with ITAR and EAR.• Represented company as lead respondent to registrar and customer audits.• Trained internal auditors.• Created, conducted, and scheduled internal ISO9001 compliance audits.• Gathered and reported company-wide QMS metrics. • Established and maintained company audiometric program.

• Managed document language translation between company headquarters, an outside translation agency, and in-country localization reviewers in satellite offices worldwide, as publications were translated into 12 different languages.• Streamlined the process by developing a network directory structure at the WAN level to accelerate document flow and improve revision control.• Revised instructional and reference content, technical drawings, graphics, and chapter structure of product integration manuals with particular focus on precise measurements, circuit boards, and schematics of barcode scanner components.

Led multiple simultaneous projects at Carrier Corporation facilities throughout the United States, Canada and Europe:• Gathered business requirements and developed project proposals that capitalized on new business opportunities and led to the successful and timely delivery of leased goods and services.• Managed distribution facility openings, relocations, and consolidations across the United States and Canada.Helped Syracuse University get their students connected to the university's wireless network:• Handled advanced customer support encounters that were beyond first-line and second-line support level capabilities.• Enabled laptop and desktop computers to connect to the network by resolving virus, spyware, driver, and IP address issues.Helped IBM migrate over 1,500 Johnson & Johnson staff to new computers.• Gathered and reviewed requirements to safeguard user data and facilitate smooth transitions.• Moved user accounts and devices from Novell/Groupwise to Active Directory.• Transfered user data from existing computers to new computers.• Delivered and setup new computers in offices, factory workstations, and laboratories.

• Drove the effort to achieve Year 2000 readiness for three sites.• Created and maintained the company’s disaster recovery plan for two sites.• Led a team of eight engineers in the selection of an updated facility-wide data management solution, which increased list-processing throughput by over 300%.• Provided Tier 3 support of computer hardware, operating system, and software issues.