Bill is a leader in quality management with a focus on driving business improvement through effective and efficient processes that maximize customer satisfaction. Experienced Lead Auditor with strong fundamentals in teamwork, Bill has effective oral & written communications at all organizational levels. Career distinguished by consistently high ratings from leaders, peers, and customers. Bill has successful experience in: • Quality Management• ISO 9001• ISO 13485• AS9100• Program and Project Management• Lean Six Sigma Black Belt• Performance Metrics• Process Design/Improvement For the past 16 years of his career, Bill has been responsible for team leadership and quality management for two organizations in the service delivery and manufacturing industries. In this capacity, he has successfully implemented, deployed, and managed internal programs to ensure integration with business requirements and organizational goals.Specialties: Quality Management, Project Management, Service Excellence, Customer Satisfaction, Six Sigma, Lean Six Sigma, Black Belt, DMAIC, Process Design, Process Improvement, Statistical Process Control, Change Management, Total Quality Management, Performance Metrics, Metrics-driven decision making, SPIs, Performance Dashboard, Scorecards, Strong work ethic, Strong communication skills.