Manage intake/ Referral phone line and enter client information into database; develope network of attorneys/ other firms to refer cases in other states; assist with all pre-litigation matters of attorney's cases; draft demand letters and client correspondence; Confer with clients and other involved parties to gather and track case information; confirm expenses and balances for individual clients; maintain client contact and provide updated information for their case, including a breakdown of attorney's fees, attorney's fee splits ( when applicable), outstanding bills, insurance lienz. and expenses to client

The Court Navigator Program is an internship developed by University of Baltimore in collaboration with the Baltimore City District Court in which trained "court navigators" assist the unrepresented ( people who don't have attorneys) with certain types of civil cases. As a supervising navigator I simultaneously performed the duties of a regular navigator while supervising and supporting those more new to the program.

Assisted with creating the weekly schedule of employees, provided customer service to patrons, conducted inventory, assisted in building the menu, creating specials, and determining pricing, supervised employees, responsible for food and liquor orders for the restaurant.