William Whittington Email and Phone Number

Sr.Trainer - Learning & Development 04/14-currentCharleston, SC* Train New Hires in Customer Service, Technical Support and External Technical Support* Developed and implemented several programs which currently have been adopted by the call center and area.* Develop representatives and drive performance by delivering training content with an experiential focus* Partnered with leadership to handle New Hire Experience, Retail Experience and Career Progression while maintaining performance goals in order to successfully develop representatives and drive results* Coached representatives on tool utilization, product knowledge and service benefits to enhance the customer experience while driving results.Technical Expert 10/12-04/14 Wilmington, NC* Demonstrated ability to utilize all necessary resources, troubleshooting guides and tools to efficiently assist customers* Effectively diagnose & troubleshoot root cause of both network and device related concerns * A + certifiedCustomer Service – Sr. Rep 02/10-10/12Wilmington, NC* Demonstrated the ability to assess customer’s accounts* Assisted customers with any billing or account related issues* Used high-level negotiating skills to discuss possible credits, equipment upgrades or any exceptions to standard business policies and procedures

General Manager 10/08-12/09Wilmington Sea Dawgs-PBL* Manage personnel, players, coaching staff, venue/arena operations, and team finances. * Heavily involved with recruiting/interviewing/ reviewing resumes of players, coaches, volunteers and internship candidates.

* Physical care of patients as directed by registered nurse(s); management of patients’ behavioral expressions of substance abuse or psychopathology* Participation in the planning and implementation process of the multi-disciplinary treatment team * Have excelled at patient relations and crisis prevention* Conducted both small and large patient activities involving groups, crafts and recreation

* Involved in all aspects of customer accounts* Placed mutual funds, bonds, and stock trades; dealt with margin calls and troubled accounts