William Wickline Email & Phone Number

Monroeville, Pa, Us

Pittsburgh, Pennsylvania, Us

Pittsburgh, Pennsylvania, Us

• Technical lead providing subject matter expertise & day to day operational support for Oracle Unified Directory and Radius Services consisting of strategic design and implementation of directory architecture, identity and access management, monitoring & troubleshooting LDAP operations, upgrades, patching, and consulting services• Participate in short & long term infrastructure planning which includes assessing current performance, capacity, and software versioning• Other duties involve ServiceNow administration/reporting, digital certificate management, Jira administration, coordination of team support rotation, workload assignment for group, and build/maintain knowledge base via SharePoint

Pittsburgh, Pennsylvania, Us

Managed a team of 7 Cyber Security engineers accountable for the support and design of Directory Services, Web Application Security/SSO, Radius Authentication Services.

Pittsburgh, Pennsylvania, Us

Support strategic program initiatives for PNC Financial Services consisting of over 2800 branches, 9 Call Centers, 150 Back Office locations, 6 Data Centers, and 7000 ATMs. Work in partnership with business unit service partners and other senior members of technology teams to coordinate and/or develop detailed work plans, schedules, project estimates, resource plans, and status reports. Responsible for assembling project teams, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project and meeting deadlines of project. Maintain direct contact with stakeholders, business personnel, service partners, software and hardware vendors, and/or designated areas including the communication of statuses of specific projects. Act as a technical consultant with understanding of business users’ needs and technology capabilities to recommend system solutions by devising or modifying procedures to solve business needs.

• Managed staff responsible for Information Security initiatives at an Enterprise level for a $41 billion dollar corporation consisting of over 140,000 endpoint devices, 30,000 servers, 45 Web Gateways, 22 Vulnerability Managers, 4400 File Integrity Monitoring agents• Set strategic information security direction through vision, goals, policies and proper alignment with business units• Centralized security management through McAfee products consisting of ePolicy Orchestrator, McAfee Engine, VirusScan, Web Gateway, Vulnerability Manager, and GroupShield• Provided Microsoft patch management services consisting of patch evaluation, testing, packaging, and distribution to the endpoints utilizing CA Client Automation product for over 140,000 devices and 30,000 servers globally • Perform internal and external scanning for security vulnerabilities utilizing Nessus, Qualys and McAfee Vulnerability Manager toolsets• Experience with compliance / regulatory initiatives such as PCI, SOX, HIPAA and associated gap remediation • Security compliance monitoring/reporting for the CISO • Launched 1st ever desktop virtualization infrastructure within FedEx• Solid foundation in various aspects of vendor management including statement of work negotiations/renewal, establish SLAs• Assisted with mobile device security efforts via Good for Enterprise on iOS, Android, Windows mobile operating systems

• Managed staff of 13 members who were responsible for 2nd / 3rd level support and installation of all PC hardware & software, basic network troubleshooting, email, BlackBerry device administration, and image deployment• Managed day-to-day desktop support environment comprised of virus detection, endpoint security patching, incident management, order fulfillment and installation for 3 Corporate Headquarter locations consisting of over 3,000 employees• Implemented a managed print services solution involving vendor engagement, inventory, project planning / execution resulting in an annual savings of over $100,000• Lead team responsible for creation of new IT asset management system which achieved an integrated view of all PC hardware & software licensing• Incorporated training / career development plan for department• Supported Microsoft Windows 95 through 7 and Office suites 95 through 2010

• Oversaw and implemented a Change Management system that incorporated communication / coordination of changes across enterprise, chairing weekly meetings, change report distribution and administration in order to minimize service disruptions and risk while adhering to PCI, SOX, HIPAA regulations• Assisted with creation of IT outsourcing agreement for Service Desk which involved contract term negotiations, staff selection• Provided general technical support, maintenance, and implementation for IT projects across multiple operating companies including scheduling of production jobs and server monitoring• Responsible for daily supervision of incident & problem management operations staff in 2 call centers• Coordinated integration of 2 service desks and successful VOIP integration • Monthly auditing of incidents & problems to ensure quality and provided on-call support for Data Center Operations escalations 24/7

• Provided 1st level incident support of pc hardware/software, sortation devices & scanners, RF networks, system and network outages, access management, VAX and mainframe systems to over 10,000 field/headquarters employees• Responsible for 2nd level help desk support of mainframe related hardware/operating system issues• Utilized HP ServiceCenter for incident and problem management • Training coordinator for help desk personnel, create necessary operating procedures• Tape librarian for backup recovery system• Created and implemented weekly inventory control procedures for Centralized Print Room• Began career as mail clerk providing associated services to the Executive Officers and Corporate Headquarters

Bachelor Of Science (Bs), Computer Science

Bachelor Of Science (Bs), Computer Science