William Wickline Email & Phone Number

Monroeville, PA, US

Pittsburgh, Pennsylvania, US

Pittsburgh, Pennsylvania, US

• Technical lead providing subject matter expertise & day to day operational support for Oracle Unified Directory and Radius Services consisting of strategic design and implementation of directory architecture, identity.
• Participate in short & long term infrastructure planning which includes assessing current performance, capacity, and software versioning
• Other duties involve ServiceNow administration/reporting, digital certificate management, Jira administration, coordination of team support rotation, workload assignment for group, and build/maintain knowledge base via.

Pittsburgh, Pennsylvania, US

Managed a team of 7 Cyber Security engineers accountable for the support and design of Directory Services, Web Application Security/SSO, Radius Authentication Services.

Pittsburgh, Pennsylvania, US

Support strategic program initiatives for PNC Financial Services consisting of over 2800 branches, 9 Call Centers, 150 Back Office locations, 6 Data Centers, and 7000 ATMs. Work in partnership with business unit service partners and other senior members of technology teams to coordinate and/or develop detailed work plans, schedules, project estimates.

• Managed staff responsible for Information Security initiatives at an Enterprise level for a $41 billion dollar corporation consisting of over 140,000 endpoint devices, 30,000 servers, 45 Web Gateways, 22 Vulnerability.
• Set strategic information security direction through vision, goals, policies and proper alignment with business units
• Centralized security management through McAfee products consisting of ePolicy Orchestrator, McAfee Engine, VirusScan, Web Gateway, Vulnerability Manager, and GroupShield
• Provided Microsoft patch management services consisting of patch evaluation, testing, packaging, and distribution to the endpoints utilizing CA Client Automation product for over 140,000 devices and 30,000 servers.
• Perform internal and external scanning for security vulnerabilities utilizing Nessus, Qualys and McAfee Vulnerability Manager toolsets
• Experience with compliance / regulatory initiatives such as PCI, SOX, HIPAA and associated gap remediation

• Managed staff of 13 members who were responsible for 2nd / 3rd level support and installation of all PC hardware & software, basic network troubleshooting, email, BlackBerry device administration, and image deployment
• Managed day-to-day desktop support environment comprised of virus detection, endpoint security patching, incident management, order fulfillment and installation for 3 Corporate Headquarter locations consisting of over.
• Implemented a managed print services solution involving vendor engagement, inventory, project planning / execution resulting in an annual savings of over $100,000
• Lead team responsible for creation of new IT asset management system which achieved an integrated view of all PC hardware & software licensing
• Incorporated training / career development plan for department
• Supported Microsoft Windows 95 through 7 and Office suites 95 through 2010

• Oversaw and implemented a Change Management system that incorporated communication / coordination of changes across enterprise, chairing weekly meetings, change report distribution and administration in order to.
• Assisted with creation of IT outsourcing agreement for Service Desk which involved contract term negotiations, staff selection
• Provided general technical support, maintenance, and implementation for IT projects across multiple operating companies including scheduling of production jobs and server monitoring
• Responsible for daily supervision of incident & problem management operations staff in 2 call centers
• Coordinated integration of 2 service desks and successful VOIP integration
• Monthly auditing of incidents & problems to ensure quality and provided on-call support for Data Center Operations escalations 24/7

• Provided 1st level incident support of pc hardware/software, sortation devices & scanners, RF networks, system and network outages, access management, VAX and mainframe systems to over 10,000 field/headquarters employees
• Responsible for 2nd level help desk support of mainframe related hardware/operating system issues
• Utilized HP ServiceCenter for incident and problem management
• Training coordinator for help desk personnel, create necessary operating procedures
• Tape librarian for backup recovery system
• Created and implemented weekly inventory control procedures for Centralized Print Room

Bachelor Of Science (Bs), Computer Science

Bachelor Of Science (Bs), Computer Science