-Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals-Carry out on-site analysis, identification, and resolution of difficult desktop problems for end usersSupervise complaint ticketing system and follow timely resolution of all work orders-Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software-Recommend and apply solutions, including on-site repair for remote users-Assist executives with all minor and high priority issues-Provide immediate action pertaining to high priority issues that did not get resolved within the service level agreement-Manage a team of four to six service desk technicians-Work closely with desktop support and SME groups to change or improve processes or policies

-Work as part of the IT Service Desk team to provide a high level of customer service, satisfaction and technical support.-Monitor the IT Service Desk mailbox and call queue, responding to queries as appropriate in a timely and efficient manner.-To perform duties relating to desktop support of Microsoft Windows XP and Windows 7 Operating systems, including configuration, software installation and troubleshooting software and hardware issues. -Provide an effective interface between customers and specific resolving teams for all requests that cannot be resolved. Set priority for resolution, monitor progress, and apply escalation procedures for incidents not progressing satisfactorily.-Interpret knowledgebase articles and technical documentation to assist with resolution of issues.

-Restore systems to factory setting for resale-Diagnosed and made necessary repairs Environment: Windows 98, Windows ME, Windows 2000, Windows XP Pro, Windows Vista, Windows 7

-Experienced malicious software removal expert.-Resolved technical issues pertaining to any hardware or software related problem.-Excellent troubleshooting and logical problem solving skills.-Answered technical questions regarding software products and their requirements related to customer installation via phone.-Creative ability to solve unusual or difficult problems when logical methods have failed.-Built and maintained computer systems and performed system upgrades.-Exceeds expectations for approachability, diplomacy and calm demeanor.-Demonstrated ability to quickly diffuse heated customer situations.

-Installation of Windows Server and SQL Server into district data center.-Maintenance and tuning of SQL Server database to provide timely and efficient queries.-Collection and analysis of over individual flat file database systems into the one single flat file database system-Responsible for the analysis, support, maintenance, and implementation of Senior Systems’ database information-Works closely with Information Technology staff to ensure smooth operation of software and supporting hardware.

-Maintain building equipment by the supervision of stock surplus- Direct management of satisfactory levels of stock and products. -Organizational support during peak operational periods- Routine setup and preparation of the kitchen for the daily service