William Wikström Email & Phone Number

Boston, Ma, Us

Malta

Malta

• Define and optimize the Sportsbook offer.• Monitor trading quality.• Collaborate in the player segmentation process.• Communicate with external providers.• Actively contribute to the Sportsbook development process in order todeliver the best product in the market.• Data analysis and work on report/tool building.• Site management.

Malta

• Compiling reports and data to translate our player communications into actions and improvements.• Monitoring customer services performance metrics, leading to frequent feedback meetings and performance evaluations.• Handle player cases and complaints escalated by the team.• Ensuring that our procedures and communications are set up in a way that is compliant with regulatory requirements and licensing conditions.• Scheduling and workforce planning.

Malta

• Organizing and providing training for new team members.• Organizing and providing follow up training with existing team members.• Performing regular quality control of our communication with players.• Planning and contributing to the execution of the company-wide onboarding.• On floor support.• Identifying training needs and constructing new training programs in collaboration with Team Leads.• Creating and implementing a mentoring system within the team.

Malta

• Providing players with support via Live Chat and Email.• Escalating and reporting issues to different departments within the company.

Jönköping, Sverige

Responsible for managing a team of 18 in day-to-day operations with a wide range of tasks including - handling customer returns, administration, store-returns, returns to supplier etc. Elgiganten Phonehouse B2B: Securing that orders placed will be sent out on time with correct configurations applied. Communication with workshops for service cases if a product needs to be repaired/replaced. NDC B-goods: Handling our internally damaged goods/store returns and returns to suppliers. Calculating and executing the most efficient way to handle these products both from an economic points of view, as well as an environmental one.

Jönköping

Responsible for the customer services for a financial institute, including contact with customers through phone and email, as well as multiple administrative tasks as payments, reporting in Excel and various marketing projects. I was also involved with the affiliate relations, initiating contacts with new partners, setting up campaigns and assessing data.

Jönköping, Sverige

Online marketing, content writing and basic SEO for affiliate sites mainly within payday loans. My tasks mainly involved writing content but also minor work in Wordpress and link development.

Business Economics

Education record