Bo Wilkinson Email & Phone Number

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin, United States

- Oversee all aspects of The Rave Box Office, including hiring, training, and managing three daytime staff members and all daytime operations such as ticket sales, will call filing, mail order processing, as well as addressing customer questions and concerns courteously and professionally via phone, email, and in person- Complete administrative tasks for the booking team, including updating the internal holds calendar with current offers, requested hold dates, offer statuses, accepted offers, and confirmed shows - Discuss potential artist bookings and conduct artist research upon direction of the Talent Buyer using industry tools such as Chartmetric, Pollstar, and Rostr to compile streaming, social media, and touring data to develop artist profiles and determine potential offer budgets and venue fit- Supervise a team of up to seven night-time box office staff to perform all night-of-show box office operations including ticket sales, will call distribution, resolving customer ticketing issues, and handling delivery of venue and tour guest list passes in a smooth and efficient manner- Build upcoming shows in Etix ticketing system prior to show announce and on sale, including entering all ticket types, pricing information, presale passwords, inventory quantities, and sales schedules into the system based on deal parameters and marketing instructions from agents - Maintain accurate internal accounting records for all shows, including ticket sales, show attendance, and parking sales

Milwaukee, Wisconsin, United States

Menomonee Falls, Wisconsin, United States

Led the smooth and efficient operation of all aspects of the business, including: • Providing exceptional, friendly, personalized customer service, extensive product knowledge and considerable pet nutritional expertise• Developing customer loyalty by listening to their questions, identify their needs, finding the right products to meet those needs, and exceeding their expectations• Setting store-specific sales goals and implementing selling strategies to meet and exceed company sales goals• Asking the right questions of my customers to guide them to the right products while utilizing cross-selling and up-selling strategies to increase individual sales• Setting clear individual performance goals for all seven members of my team and providing honest feedback to empower them, to challenge them, to further their professional growth, and to achieve company goals• Creating and implementing training materials to teach product knowledge, selling skills, customer service skills, general animal nutrition and biology, and company policies and procedures• Creating an organized system to track customer orders, ensuring communication between employees and customers throughout the order placement and fulfillment process• Designing in-store signage and displays to promote discounts, marketing initiatives, and highlighting specific brands and products • Communicating regularly with the Store Operations Manager, Owner, and Upper Management team regarding my store’s needs, implementing company-wide initiatives, and identifying areas for improvement• Managing all aspects of the employee hiring process, including selecting and interviewing applicants, filling out proper onboarding paperwork, training new employees• Firing low performing employees

Grafton, Wisconsin, United States

- Helped the Owner of the company create a brand identity, including brand characteristics, company values, and a mission statement- Assisted the Owner and Store Manager in implementing sales goals, marketing initiatives, training employees, and helping customers- Assisted with implementation of a new POS system in various ways including data entry, pricing product, employee training, bug fixes, and troubleshooting- Maintained accurate inventory counts - Assisted the Store Manager by conducting employee reviews and providing constructive feedback to employees- Participated in interviewing prospective candidates for Pet Hero I sales positions- All Pet Hero II responsibilities listed below

Grafton, Wisconsin, United States

- Provided an exceptional customer service experience by greeting, listening to, and assisting customers, while demonstrating an excellent knowledge of products- Guided customers to the right products to fit their needs and their pet’s needs while utilizing cross-selling and up-selling strategies to increase sales- Cultivated and retained customer loyalty by developing a friendly, trusting rapport with customers and consistently exceeding their expectations- Ensured the achievement of individual and store sales goals through customer engagement, social media interactions, planning in-store events, and external community marketing- Processed and received product deliveries accurately and efficiently- Operated retail Point of Sale system smoothly- Handled cash and kept detailed logs for all cash deposits

Milwaukee, Wisconsin, United States

● Worked with District Manager and Wisconsin Market Lead to develop individual and store-specific goals, implement company-wide initiatives, and identify areas of improvement for six different Bentley’s locations in the Milwaukee Market● Communicated with store managers about their location-specific needs, organizational efficiencies, and areas for improvement● Trained new and existing employees on product knowledge, customer engagement, selling strategies, and company policies● All Pet Consultant responsibilities listed below

Grafton, Wisconsin, United States

- Provided an exceptional customer service experience by greeting, listening to, and assisting customers, while demonstrating an excellent knowledge of products- Guided customers to the right products to fit their needs and their pet’s needs while utilizing cross-selling and up-selling strategies to increase sales- Ensured the achievement of individual and store sales goals through customer engagement, social media interactions, planning in-store events, and external community marketing- Processed and received product deliveries accurately and efficiently- Processed and received product deliveries accurately and efficiently- Operated retail Point of Sale system smoothly- Handled cash and kept detailed logs for all cash deposits

Cedarburg, Wi

- Planned and led tennis lessons during the summer for players ages 4-16, formulating lesson plans specific to the abilities of each age group - Gave informed feedback and advice to help participants improve their tennis skills- Coached the youth and high school aged competitive teams during matches against other summer tennis programs and country clubs- Coordinated tennis matches with instructors from other summer programs

Advanced Professional Certificate, Music Business

Areas of Study: Music Business, Music Marketing, Artist Management, Tour Management, Creative Entrepreneurship, Music Publishing.

Bachelor Of Science - Bs, Animal Sciences