Senior Product Manager
Current
Jan 2024 - Present
AeroLeads people directory · profile
William W Email & Phone Number
Product Representative at PT ESB
at
PT Esensi Solusi Buana (ESB)
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Product Representative at PT ESB
Location
Banten, Indonesia
Who is William W? Overview
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Quick answer
William W is listed as Product Representative at PT ESB at PT Esensi Solusi Buana (ESB), based in Banten, Indonesia. AeroLeads shows a matched LinkedIn profile for William W.
William W previously worked as Senior Product Manager at Pt Esensi Solusi Buana (Esb) and Regional Product Support Lead at Pt Esensi Solusi Buana (Esb). William W holds Bachelor'S Degree, Accounting And Computer Science from Binus University.
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Email format at PT Esensi Solusi Buana (ESB)
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PT Esensi Solusi Buana (ESB)
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Profile bio
About William W
Experienced Product Support Representative with a demonstrated history of working in the accounting industry. Strong information technology professional skilled in Internal Audit, Microsoft Word, Retail, Accounting, and Internal Controls.
Current workplace
William W's current company
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6 roles
William W work experience
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Regional Product Support Lead
We (ESB) provide one stop easy solution (Easy Business) for Frontend Restaurant (POS) with fully integrated Backoffice (Accounting, Purchasing, Financing, Production, Sales, etc)We build a Product of Restaurant Business Solution along with Restaurant Forums in Indonesia.Responsibilities:- Lead and manage team of product support specialists to ensure customer satisfaction and effective resolution of customer issues- Work closely with cross-functional teams to identify and resolve customer pain points and improve the overall customer experience- Develop and implement best practices for product support, including documentation, training, and processes- Develop and maintain strong relationships with key customers and partners- Communicate regularly with stakeholders to ensure that customer feedback is being effectively addressed and that customer satisfaction is continuously improving- Stay up-to-date with the latest industry trends and technologies, and assess the impact on customer support and service delivery- Ensure the team is equipped with the necessary tools, processes, and knowledge to effectively support customers- Help product team with insight of products usage aligning with customer behaviour and needs- Coordinate with Others Directorate to ensure Product/Commercial Events run smoothly, in the terms of product usage and operational things- Coordinate with 3rd party integrator if needed, regarding with product integration
Nov 2021 - Dec 2023
Product Support Manager
We (ESB) provide one stop easy solution (Easy Business) for Frontend Restaurant (POS) with fully integrated Backoffice (Accounting, Purchasing, Financing, Production, Sales, etc)We build a Product of Restaurant Business Solution along with Restaurant Forums in Indonesia.
Aug 2018 - Oct 2021
Audit Manager
- Preparation of audit plans and program- Complete audit work in accordance with the audit plan and methodology- Gather and analyze data or reports from auditees- Prepare audit working paper in complete, systematic & timely manner- Communicate and discuss any findings with auditee- Reviewing and Improving SOPs of all Department
Jan 2016 - Jul 2018
Assistan Manager Internal Audit
- Assist the preparation of audit plans and program- Complete audit work in accordance with the audit plan and methodology- Gather and analyze data or reports from auditees- Prepare audit working paper in complete, systematic & timely manner- Communicate and discuss any findings with auditee
Jan 2011 - Dec 2015
Internal Audit Staff
Jul 2009 - Jan 2011
2 education records
William W education
Bachelor'S Degree, Accounting And Computer Science
High School, Social Sciences
FAQ
Frequently asked questions about William W
Quick answers generated from the profile data available on this page.
What company does William W work for?
William W works for PT Esensi Solusi Buana (ESB).
What is William W's role at PT Esensi Solusi Buana (ESB)?
William W is listed as Product Representative at PT ESB at PT Esensi Solusi Buana (ESB).
Where is William W based?
William W is based in Banten, Indonesia while working with PT Esensi Solusi Buana (ESB).
What companies has William W worked for?
William W has worked for Pt Esensi Solusi Buana (Esb), Pt Esensi Solusi Buana, L’Occitane Group, L'Occitane En Provence, and Pt. Optik Tunggal Sempurna.
How can I contact William W?
You can use AeroLeads to view verified contact signals for William W at PT Esensi Solusi Buana (ESB), including work email, phone, and LinkedIn data when available.
What schools did William W attend?
William W holds Bachelor'S Degree, Accounting And Computer Science from Binus University.
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