William Willard Email and Phone Number
William Willard work email
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William Willard personal email
been there, done that.
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Product OwnerBlue Cross Blue Shield Of Arizona Apr 2023 - PresentPhoenix, Arizona, Us
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Technical AnalystBlue Cross Blue Shield Of Arizona May 2018 - May 2023Phoenix, Arizona, Us
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Business AnalystDiscover Financial Services Aug 2017 - Mar 2018Riverwoods, Il, Us -
Business Solutions AnalystCapital Lumber Aug 2015 - Jun 2017Phoenix, Arizona, Us● Worked with independent branches in multiple states to identify and implement business enhancements● Reduced primary software costs by 30%● Reduced home office supply costs by 40%● Reduced AP process time by 75%● Oversaw conversion from on-site MS exchange to hosted Office 365● Created 30+ pieces of training materials● Trained associates on ERP system and worked with ERP vendor to implement enhancements● Assisted with creation of new EDI documents for tracking deliveries -
Analyst/Consultant - Project LeadSyntel Feb 2015 - Aug 2015Troy, Michigan, Us● Worked with multiple stakeholders at a leading financial institution to map the corporate credit card process end to end including client acquisition, product development, onboarding and account creation, customer servicing, data reporting, and credit analysis● Determined areas of pain including system dependencies, process bottlenecks, and non-existent metrics● Created SIPOCs, scorecards and FMEAs, presented data to managers and VPs● Project lead for team of 6 associates, providing guidance to associates and status updates to management -
Regional Supervision ManagerAig Aug 2013 - Feb 2015New York, Ny, Us● Reviewed financial transactions for suitability● Created tools to increase accuracy of reviews; was later integrated into automatic review system● Provided support and training to financial advisors● Served as business analyst during Salesforce conversion, leading the testing of software, providing feedback to developers, and submitting ideas for enhancements● Supervised transactions of a group of 50+ advisors to ensure compliance guidelines were met -
Relationship SpecialistCharles Schwab Nov 2011 - Aug 2013Westlake, Texas, Us● Provided phone support to financial advisors to solve complex issues● Ran daily reports to ensure team remained in compliance with service level agreements● Served as business analyst during imaging system conversion● Redesigned multiple forms, resulting in reduced errors and rework● Selected for, and completed, in house leader development program● Performed hardware and software installations and tech support for a variety of programs -
Problem Resolution And Quality AssuranceVanguard Feb 2006 - Nov 2011Valley Forge, Pa, Us● Processed, performed QA on, trained classes on, worked on process improvement projects on, and resolved problems related to all operations areas, including new accounts, account maintenance, internal and external account transfers, excess removals, and contributions to accounts● Overhauled quality program, resulting in 40% reduction in errors● Tested software and trained employees during self-clearing conversion ● Wrote and edited correspondence with clients● Team lead for team of 8 temporary associates
William Willard Skills
William Willard Education Details
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Northern Arizona UniversityGeneral -
Western Governors UniversityLeadership And Strategy
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Northcentral UniversityGeneral
Frequently Asked Questions about William Willard
What company does William Willard work for?
William Willard works for Blue Cross Blue Shield Of Arizona
What is William Willard's role at the current company?
William Willard's current role is Product Owner at Blue Cross Blue Shield of Arizona.
What is William Willard's email address?
William Willard's email address is ww****@****lue.com
What schools did William Willard attend?
William Willard attended Northern Arizona University, Western Governors University, Northcentral University.
What skills is William Willard known for?
William Willard has skills like Agile Methodologies, Leadership, Quality Assurance, Sql, Sdlc, Software Development, Business Analysis, Microsoft Office, Requirements Analysis, Microsoft Word, Business Process, Customer Service.
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