William Willson Email & Phone Number

Nashville, TN, US

Nashville, Tennessee

Greater Nashville Area, TN

Greater Nashville Area, TN

• Profitably managing a 65-person team that generates $1.2M in weekly sales; Revitalized team within 2 years through complete redesign of all service standards, expectations and team operations
• Uphold company policies through regularly evaluating employee performances, conducting annual job dialogues and implementing corrective action procedures
• Excellent skills in assessing organizational challenges and creating solutions
• Improved tracking systems for staff rosters and payroll, monitoring labor costs and assessing the need for personnel
• Cultivating an empowering work environment and proactive team involvement have yielded dramatic results for team member development
• Exceed employer expectations with “above and beyond” focus on guest satisfaction and retention, strict attention to quality service, and consistent applications of extra effort

Fort Collins, Colorado Area

• Provided extensive customer service in a challenging and ever-changing environment with all types of individuals on a one- on-one basis
• Assisted guests in every way possible; handled numerous customer service issues at one time, putting out fires and negotiating conclusions to challenging situations
• Developed and trained new and existing team members to ensure greater productivity and increased team member happiness
• Established high standards for quality of operations; assigned and defined areas of responsibility for team members
• Maintained a sharp awareness of both the spoken and unspoken needs of customers, immediately responding to concerns or inquiries
• Built a deep understanding of customer characteristics to proactively identify customer needs before they asked