William Wise Email and Phone Number
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William Wise personal email
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Specializing in driving improvements in the telecommunications industry for both cellular and land line services on technologies including - Distributed Antenna System (DAS), Network Operations Center (NOC), Technical Support, Field Operations, and Managed Services. By aligning people, processes, and technologies, I create optimal efficiency and scalability while seeking out innovations for improvement and strong ROI. Throughout my career at top telecommunications providers, I developed and led large customer support organizations of area managers, supervisors, and IT technicians to build scalable network solutions and deliver record-level improvements and reliability for repairs. Leading and developing agile teams on complex multimillion-dollar projects, my teams and I successfully delivered strong ROI and OPEX savings through operational, system, and process improvements. My work has included integrating testing systems, aligning people with technologies and strategy, building large scale system test automations, and developing and delivering trainings to top-level management. I enjoy teaching and, as a leader, believe the best way to improve performance is through training and looking at the numbers. As a natural connector with people, I am committed to cultivating a healthy team dynamic. With strong customer communication skills, I can clearly define and articulate complex processes to business leaders and stakeholders.
National Grid
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Director Global Unified Technology OperationsNational Grid Oct 2021 - PresentLondon, London, Gb
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Director Of Das OperationsInsite Wireless Group, Llc Apr 2019 - Jul 2021Alexandria, Va, UsTook charge of DAS technical operations and support for as many as 45 large-scale, high-profile, high-security venues nationwide. Leading an expert team of maintenance engineers, and working jointly with venue VPs and leaders, ensure that in-building DAS, cellular infrastructure, and scalable network solutions meet the demand for top-quality wireless coverage. Navigating through post-integration change and ambiguity, hit the ground running to turn around operational performance. Built trust-based relationships across the organization and with customers, managed agile NOC integrations, and improved NOC efficiency, responsiveness, and communications. Applying a logical systems approach, rationalized and negotiated millions in contractor savings and reduced maintenance spend through alignment of IT systems and integration enhancements. Expanded bandwidth and built scalability and team capacity for NOC to NOC projects, defining roles, gaining approval, and building virtual process flow. Proactively developed a full rolling maintenance program while enhancing partner effectiveness. Built structure around the reporting and data analytics process to ensure relevant and consistent data. -
Director Of Technical SupportConsolidated Communications Jul 2017 - Jan 2019Mattoon, Illinois, UsBuilt and led a large-scale customer support organization that included managers, technicians, and multiple global vendors. Managed multimillion-dollar project budgets, delivering ROI and OPEX savings, and led end-to-end product and service life cycles, partnering with IT, DSC, NOC, and other work groups. With accountability for customer SLAs and KPIs, drove IT automation, system, reporting, and process improvements for all products and services related to operational readiness. Built a robust high-level volume automation system from scratch, developing all logic and gaining critical buy-in with a people-first approach. Serving as corporate steward and partner to members, improved the maintenance and repair delivery process, coaching teams to delivery quality work within a high-volume 24x7 customer support environment. Worked jointly with sales team to improve relationships with customers, allowing for greater business continuity, loyalty, and satisfaction. -
Director Of Technical SupportFairpoint Communications Jul 2014 - Jul 2017Xxx, UsIn a lead role I contributed to help bring FairPoint out of bankruptcy, winning major contracts, and becoming profitable, leading to its acquisition by Consolidated Communications. Through turnaround leadership, spearheaded process and system improvements for all existing technologies and products. Integrated testing systems, aligned people and processes, and improved operational structures. Strengthened vendor relationship management for maintenance and provided reporting and trend analysis for vendor performance. In this role, led a top-notch team of managers, 100+ associates, and several vendors related to help desk support. Provided technical training to maintenance center specific to new product launches and served as the customer interface and lead technical resource for significant issues. -
Manager Network Operations/ Advanced ServicesFairpoint Communications May 2009 - Jul 2014Xxx, UsManaged three 24x7/365-day call centers: two call centers were dedicated to technical testing and repair on products from POTS and DSL to carrier ethernet; one center was for emergency response. Held full accountability for maintenance for all enterprise, wholesale, broadband, and carrier ethernet services, as well as operations management, project management, system design, testing, and integration.
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Operations ManagerVerizon Telecom May 2005 - Sep 2009Basking Ridge, Nj, UsManaged network services provisioning and maintenance processes, leading and training a unionized team of highly skilled technicians in the IT/Telecommunications field.
William Wise Skills
William Wise Education Details
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University Of Massachusetts LowellBusiness/ It -
University Of Massachusetts LowellManagement And Operations
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Northeastern UniversityInformation Technology
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Middlesex Community CollegeTelecommunications Technology
Frequently Asked Questions about William Wise
What company does William Wise work for?
William Wise works for National Grid
What is William Wise's role at the current company?
William Wise's current role is Senior Technical Operations Director ► IT, Telecom – Cellular, Landline ► DAS, NOC, Technical Support, Field Operations, Managed Services.
What is William Wise's email address?
William Wise's email address is wi****@****ink.net
What is William Wise's direct phone number?
William Wise's direct phone number is 704-344*****
What schools did William Wise attend?
William Wise attended University Of Massachusetts Lowell, University Of Massachusetts Lowell, Northeastern University, Middlesex Community College.
What skills is William Wise known for?
William Wise has skills like Telecommunications, Project Management, Process Improvement, Dsl, T1, Integration, Testing, Voip, Vendor Management, Transmission, Managed Services, Computer Network Operations.
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