- Front-line customer service- Building estimates- Selling jobs- Process invoices and payments- Parts ordering- Manage Employees- Motivate and inspire employees- Manage Payroll/Expenses

• Improve dealer efficiency and profitability• Increase sales and aftermarket performance• Generate new revenue opportunities• Reduce warranty costs and process waste• Enhance technical skills of dealers• Build sustainable customer loyalty

• Great customers when they arrive at the service center• Manage and train Service Drive Success• Consult with the mechanics and customers about necessary repairs• Provide customers with in depth information about the available repairs and parts needed for their repairs• Answer questions about service inspections after completed• Advise customers about warranty repairs and recalls if needed on their vehicle• Manager and oversea the service centers work flow and scheduling • Call the customers to inform them of changes in service or to let them know their vehicle repair update, “Keep the customer informed”• Work directly with commercial and national driver fleet accounts on a regular maintenance for repairs and or maintenance. Keep their vehicle on the road• Cashier and collect payments on all repairs, retail, commercial, national and In house We Owe • Experienced on ADP and Reynolds operating systems, managing all aspects of the Service Work Flow• CSI expert, Quality Assurance Service Pro• Quick lane educator and trainer

• Manage business development.• Grow, solicit and strengthen customer/commercial opportunities.• Participate in association events and trade shows. • Manage and develop marketing and expansion • Prepare and estimate bids for multiple projects. • Schedule, secure labor and manage projects sold on daily visits. Ensure client satisfaction while managing adequate profit margins. Promote cooperation and relationship building.

• Manage store operations Profit and Loss, Human Resource and supervise.• Executed daily operations of automotive service.• Planned and prepared work schedules.• Trained new associates.• Formulated pricing on merchandise.• Was instrumental in maximizing in CSI “Customer Service Index.”• Coordinated monthly sales promotion activities and operation out.• Prepared merchandise displays and advertising copy.• Supervised employees, took inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions.• Ordered and replenished merchandise on hand.• Ensured compliance, security and sales. • Answered customer complaints and inquiries ensuring customer satisfaction.• Locked and secured store.• Interviewed, hired and trained new employees.