William Yuan Email & Phone Number

United States

United States

• Supported customers across diverse industries in installing, configuring, using, and troubleshooting all Tenable products, including Nessus, Tenable.sc, and Tenable Vulnerability Management.• Conducted audit scans in accordance with multiple compliance standards, including PCI, SCAP (FDCC/USGCB, NIST, and DISA STIG), NSA, GLBA, HIPAA, and others, covering sensitive file contents, database audits, and application configuration.• Configured multiple virtual machines for testing Tenable products. The deployed operating systems include Cisco, RedHat/Centos, Mac OSX, virtual appliances, and Windows machines.• Collaborated with Customer Product Teams, Success Managers, Support Engineerss, and Customers to facilitate the resolution of escalated cases through email, phone, chat, and video calls.• Troubleshot false positives and false negatives from customer scans to assess the need to escalate to developers utilizing Jira. Followed up with developers and customers until resolution.• Identified, addressed, and troubleshot false positives and false negatives in customer scans, evaluating the necessity to escalate to developers using Jira. Maintained follow-ups with both developers and customers until resolution.

Herndon, Virginia, United States

• Managed China Telecoms Company Directory through Excel.• Restructured companies zoom directory to improve accessibility.• Analyzed and reported on customer service quality improvement opportunities based on CRM system.• Reorganized hundreds of employee data in Canada and United states CRM.

Fairfax County, Virginia, United States

• Researched and organized information for her upcoming human rights book.• Parsed through and tracked over 10,000 human rights articles/papers.• Used SPSS to track down and analyze the statistics of the provided research.

Bachelor Of Applied Science - Basc, Cyber Security Engineering

Education record