• Collaborate with network team on network grade, and Network Access Control testing.• Asset and inventory management – Ensure accurate tracking of all IT and related assets. Maintain accurate inventory counts and monitor demand level for equipment ordering. • Servicing end user requests for IT equipment according to company policy and guild line.• Maintain and schedule end user lifecycle deployment and collections.• Build and deploy hardware laptops for local and remote offices also for pipeline terminals.• Remote support end user working from home.• Coordinated with vendors for hardware replacement parts and services.• Diagnose and troubleshoot software and hardware issues.• Deskside support and document accurate detail support information for future reference.

• Lias with vendor installer to upgrade internet capacity, network equipment, and site cabling requirements. On-site co-ordination between corporate network team and field installer to complete mini projects.• Install and configure switches, access points, and intermediate radios for network communication.• Report site trailer relocation and request up-today network map changes. We are supporting over ten thousand end users.• Troubleshoot onsite physical network issue.• Configure and install desktop telephones. Order, ship and receive IT equipment.• Repair and upgrade hardware, such as PC, monitor, printer and other peripherals.• Office 2016/365 client user support.• Provide remote/on-site support at Christina Lake, Foster Creek, Narrows Lake, and various remote deep basin sites.• Winter drilling program support tech at Narrows Lake, providing desktop, network and communication, and printing support, in addition to video conference room setup, office setup/decommission, and coordinating with various contractors on office and IT implementation project. Participate on inter-team issue meetings and weekly field team meetings.• Assist in IMAC Windows 10 Deployment and Windows 7 upgrade and replacement projects.• Prepare client workstations for decommissioning.• Asset inventory tracking using ServiceNow ticketing system.• Migration of client workstations from various office building and locations.• Diagnose and troubleshoot client issues and provide technical assistance.• Update asset management system and documentation according to standard procedures.• Meet SLA expectations to ensure client expectations are met with exceptional quality

• Support, maintain and deploy desktop computers, network equipment, and telephone equipment to ensure resources are available for smooth operations• Coordinate with IT management, infrastructure team, and support team in developing application solutions to meet department needs• Provided Tier 1, and 2 technical support to all local and remote users• Enable team and office environment to keep up and move forward with new technology by proposing and implementing new technology and ITIL best practices• Document all incidents of users and network related support issues on ticketing database• Administer office 365 licences

• Provide logistical moves and satisfy IT equipment work area change requests• Fully setup and configure workstations verified through documented IT procedures to efficiently get clients fully operational• Organize and securely disposing obsolete equipment and inventory• Troubleshoot hardware and software issues.

• Conduct daily therapeutic and recreational programs for residents. • Provide residents with customized program based on individual needs. • Organize monthly special and festival events/performance.

• Spearhead storefront construction and grand opening at Eaton’s Centre, ensuring all food service specific codes are followed and adhered to• Hire, train, supervise, manage, and delegate tasks to employees and enforce health regulations in a fast-paced service environment• Manage daily operation in inventory control, opening and closing of the store, employee scheduling, sales analysis, and other fiscal administration tasks• Update and adjust menu items in the HDX point of sale system, certify sales, analytical, and other recorded data are backed up, and ensure system is updated and running smoothly at all time• Hire, train, and manage staff, instilling the concept of customer-first viewpoint to ensure high customer satisfaction• Rectify customer complaints, ensure a clean and healthy environment is kept, and satisfy management requests to corporate standard, ensuring high quality service and ongoing improvement

• Implement, migrate, configure and deploy hardware, software, and data projects• Provide Tier 1 and Tier 2 technical support for all users• Diagnose and troubleshoot IT infrastructure, system and network issues• Propose and execute technology and best practices for efficient and effective business operations• Communicate with vendors and suppliers for hardware and software procurement• Track, monitor and document hardware and software incidents using ticketing system

• Administered server room operation, monitor all networking equipment and connectivity, administered and configured telecom user accounts and wire connections• Managed and backed up servers and data, follow disaster recovery procedures as defined, and restored data and respective services/equipment when needed• Coordinated with IT management, infrastructure team, and support team in developing application solutions to meet department needs• Provided Tier 1, 2, and 3 technical support to all local and remote users• Supported, maintained and deployed desktop computers, networking, and telephone equipment to ensure resources are available for smooth operations• Enabled team and office environment to keep up and move forward with new technology by proposing and implementing new technology and ITIL best practices• Documented and tracked all incidents of users and network related support issues on Heat ticketing system• Procured hardware equipment, software, and respective licences, gathered and documented internal needs, and communicated with vendors and suppliers

• Support and maintain Novell NetWare networking and communications• Troubleshoot desktop, server, and network infrastructure and hardware issues• Manage data backup and disaster recovery• Upgrade server operating systems and networking equipment for optimal business operations and communications• Migrate user accounts and data between PC and Mac and from NT to Novell• Automated SQL stored procedures for data retrieval and report generation• Develop and implement custom imaging packages for PC operating system deployment• Migrate from old mail system to Microsoft Exchange • Procure hardware and software, and track assets via tracking database

• Administer Novell Network, user and mail accounts• Support and troubleshoot the internal and external network communication• Upgrade and maintain the IT infrastructure, including all applications, desktop PCs, file servers, data storage and printing services• Procure and deploy hardware and software with the proper licences• Provide desktop support and user training on off-the-shelf and in-house software systems• In-house system analysis and development of oil and gas transportation system, payment equalization and pricing system, and Electronic Data Interchange (EDI) system