William Hebert Email and Phone Number

I lead the deployment of Multi-Factor Authentication (MFA) using Azure Conditional Access policies to enhance security and compliance. As a primary administrator of the county's Azure Tenant, I manage all relevant tools and admin portals, ensuring seamless operations. My role involves assessing storage requirements, planning capacity, and selecting appropriate storage solutions such as SAN and NAS. I manage compute and storage infrastructure solutions across the county using VMware, HPE GreenLake, and HPE Alletra storage arrays, while overseeing Hyper-V clusters specifically for the Kern County Department of Public Health.In addition to provisioning and deploying physical and virtual servers, I ensure systems are up-to-date with the latest operating systems, patches, and configurations. I implement and manage data backup strategies and disaster recovery plans using Veeam solutions to safeguard critical data, including Microsoft 365. By monitoring storage and server performance, I optimize systems for efficiency and address issues proactively. I also implement server security measures, including access controls, antivirus software, and intrusion detection systems. Handling FOIA requests with Microsoft Purview eDiscovery and collaborating with upper management to introduce innovative cloud-based solutions further enhances productivity and operational efficiency.

I managed IT projects, consulted with departmental administration, and conducted cost/benefit analyses on equipment and software. As the senior authority for Active Directory and Group Policy configuration and administration, I identified and coordinated technology needs. I designed IT systems to meet departmental requirements, installing and configuring server-based applications and various Windows Server versions. Operating at the top of the desktop support hierarchy, I resolved the most complex and specialized desktop issues, playing a vital role in the IT division's COVID-19 response by formulating a plan to deploy over 300 laptops within six weeks for remote work.My role involved monitoring systems for effectiveness, establishing IT policies and procedures, and authoring instructional materials. I assisted in IT budget preparation and maintained an inventory of computer equipment, software, and licenses. I handled equipment upgrades and relocations across multiple locations, supporting over 300 users. I mentored junior technicians, reviewed new products, and led the migration to Windows 10 using MDT. Additionally, I administered desktop imaging and SCCM deployments and implemented Microsoft BitLocker for endpoint encryption. Managing mobile devices with Microsoft Intune, Samsung Knox, and Apple Business Manager, I ensured seamless operations and enhanced security.

I played a key role in configuring infrastructure for a department-wide migration of over 800 workstations from Windows 7 to Windows 10 using Microsoft Deployment Toolkit (MDT). I collaborated with vendors and cellular providers to transition mobile device infrastructure to Airwatch, a new MDM solution. Coordinating with the California Department of Social Services, Children and Family Services Division, I transferred over 300 managed workstations to local County management, designing a plan to re-image and upgrade them to Windows 10 simultaneously. I also partnered with the State agency CIV (California State Welfare Consortium) to consult for the migration of their workstations to Windows 10.In my role, I provided extensive technical support for various devices and equipment, ensuring uninterrupted operations. I managed Polycom infrastructure and department-wide meeting scheduling to optimize communication and assisted with critical server functions to maintain IT infrastructure reliability and security. I designed and conducted department-wide training sessions on Microsoft Office usage on mobile devices and provided one-on-one training to executive staff on newly issued iOS devices and Microsoft Office products to ensure their effectiveness while mobile.Serving as a key member of the team, I was an initial point of contact and frontline for all desktop support, aiming to quickly resolve fundamental and commonly occurring desktop issues to minimize disruptions, including password resets, basic software installations, troubleshooting, and initial hardware diagnostics. In the III role, I offered elevated technical support, focusing on more complex issues beyond the capacities of Tier I/II, involving system optimizations, hardware configurations and upgrades, and onsite desktop support.

I delivered extensive desktop support and IT troubleshooting for over 300 users across multiple states, ensuring high user satisfaction and operational efficiency. My role involved conducting in-depth technical assessments and proposing optimizations to enhance system performance. As a junior administrator, I handled domain-level issues concerning Active Directory, Group Policy, and Microsoft Exchange, ensuring smooth operations.I installed and configured hardware, devices, and software for employee workstations, optimizing their functionality. Managing web portal access for accounts payable and receivable departments, I resolved MFA and password issues for major clients like Shell Oil, Chevron, and Aera Energy, streamlining payment processing. In a hazardous fabrication shop environment, I maintained an impeccable safety record by adhering to strict safety protocols.Providing on-site support in job trailers within oil fields surrounding Bakersfield, I ensured operational readiness to support the local oil industry. I translated complex technical concepts into user-friendly language, enhancing user comprehension and satisfaction. Implementing efficient hardware, device, and software configurations for workstations, I ensured optimal performance and reliability.